Construction Project Manager, Short-Term Rental Upgrades (Remote, US Hours)

**Please read this whole post before applying. There are instructions at the bottom, and how you follow them is the first thing we look at.** ## About us We run full-service, hands-off management for short-term rental owners across the US. When an owner wants to add something to their property, a hot tub, a sprinkler system, a new deck, a full backyard, we scope it, price it, build it, and stand behind the result. We work with a small bench of licensed contractors. We automate everything software can do. What software cannot do is talk an owner through a five-figure decision, push a contractor who is three days late, or tell the difference between a job that is finished and a job that is almost finished. ## What this role really is **You are the lead on these projects, start to finish.** Not an assistant to the lead. The lead. An owner says they want something done. You take it from that sentence all the way to a signed completion report, and you are the person both the owner and the contractor deal with the whole way. We are handing this function to one person because right now it is spread across three and things fall through the cracks. This is a real project management job. If you are looking for task-based VA work where someone tells you what to do each morning, this will not suit you. Nobody is going to tell you what to do each morning. You are going to know. ## What you will own **You grow into this in two phases.** Phase one is everything from "the contractor is booked" to "the project is closed." Phase two adds the front half, scoping and pricing and owner approval, once you have proven phase one. Both are described below so you know where this goes. **Phase two: scoping and pricing** - Build the scope of work: what actually needs to happen, in what order, and what it includes. - Get the quote from our contractor and pressure-test it. Does it cover everything? What is missing that will turn into a change order later? - Set the owner-facing price by applying our pricing rule. Anything that falls outside the rule comes to us. **Phase two: getting to yes** - Draft the scope of work document the owner signs. - Send it, answer their questions, handle their objections, and get it signed. You are the person the owner talks to. - Know the difference between a verbal yes and a signature, and never let work start on the first one. **Phase one: running the build** - Book the contractor and schedule the work between guest bookings, never during a stay. - Confirm starts, get ETAs, follow up when a crew does not show. Politely, persistently, in writing. - Keep every project's status current: what stage, what it is waiting on, what the next date is, which deadlines are closing in. - Update the owner on a set cadence whether the news is good or not. Especially when it is not. - Catch scope changes early and get them in writing with photos before anyone proceeds. **Phase one: closing it out** - Reconcile the finished work against the punch list, item by item, using photo evidence. - **You make the call that a project is complete and you sign the completion report.** That authority is real and so is the responsibility. - Write the completion report for the owner, log the project, and close the file. ## What you will NOT do - **You never move money.** No invoicing, no collecting, no releasing payment to a contractor, no changing anyone's bank details. Ever. You recommend, we execute. This protects you as much as it protects the owner. - You do not approve change orders or extra spend. You package the decision fast and hand it up. - You do not set our pricing policy. You apply it. ## A word about confidentiality You will see what our contractors charge us and what we charge the owner. That information does not leave the company, ever, for any reason, including to an owner who asks you directly. If that is not a line you can hold comfortably, please do not apply. It is writ