Construction Manager, DCCD

About AWS Infrastructure Services AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Team Collaboration You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Customer Experience AWS is used by millions of users around the globe—from small start-ups to household names like Netflix and NASA—and AWS Support is one of the largest and fastest growing business units within AWS. Our team’s goal is to innovate and to improve customer success, trust, and experiences with both AWS products and with AWS Support. Role Overview Our team has the rare opportunity to support every service and every AWS account, and we are obsessed with creating exceptional customer experiences. Because of our team’s broad mission and scope, we need a talented, passionate senior product experience designer who can create elegant, intuitive user interfaces and who has strong ideation skills, robust holistic systems thinking, deep attention to detail, and passion for turning difficult tasks into simple and delightful experiences for customers. Responsibilities - Build a research road-map; communicate and refresh on regular basis to ensure relevancy. - Identify best method or mix of quantitative and qualitative methods based on research questions, timeline and resourcing. - Build and continuously improve a robust and thoughtful approach to gather customer insights and collaborate with other research teams in Amazon to align on best practice. - Designing, conducting, and analyzing results from a variety of research studies including usability lab studies, remote research, field studies and survey design. - Recruit and schedule usability participants for research studies. - Provide direction and vision for evolving the role of research in product development; identify opportunities to increase efficiency and impact. - Build positive, collaborative relationships across User Experience Design, Product Management, and Development teams. - Synthesize a wide range of primary and secondary data types to perform quick and thorough analyses leading to focused, insightful, and actionable findings. - Successfully persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our service. - Develop insight-based knowledge management frameworks to drive decision-making and prioritization of investments. Key Job Responsibilities The Data Center Construction Manager will be responsible for construction project management and oversight of construction related activities as they relate to new builds or general capital projects which includes the ownership of the project scope, quality, schedule, and budget. A Day in the Life Some of the typical daily tasks of the Construction Manager: - Direct interface with construction general contractors during the bidding, award, execution, and project closeout/punch list phases. - Conduct negotiations with general contractors and evaluate bids/proposals with detail and accuracy. - Create construction project scope and request for