Constituent Records Management Manager (Development Services)
Constituent Records Management Manager (Development Services) Work Location:
Remote - USA Schedule:
Full timeTo advance the purpose of InterVarsity , this position will preserve the health and integrity of all constituent records within our Salesforce CRM. This role owns the full data quality lifecycle — from identifying and resolving duplicate records, to enriching constituent profiles through data appends to maintaining ongoing data governance standards across the organization. This role will also manage a team of professionals focused on the management of data hygiene related to constituent records.
This is a detail-oriented, high-impact role that sits at the intersection of data management and relationship stewardship. The right candidate will bring a methodical mindset, strong Salesforce experience, leadership discernment, and a genuine understanding of why clean data matters in a nonprofit fundraising environment. MAJOR RESPONSIBILITIES
Personal:
- Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world
Duplicate Record Management:
- Conduct systematic identification and review of duplicate constituent records in Salesforce using deduplication tools and manual audits
- Execute record merge operations with precision, preserving all relevant giving history, relationships, and engagement data
- Establish and maintain a deduplication schedule and log, track volume and trends over time
- Develop and document merge rules and criteria to standardize the deduplication process across record types (individuals, organizations, households)
Data Appends & Enrichment:
- Coordinate and execute data append projects using third-party vendors, including NCOA (address updates), email append, phone append, and wealth screening services
- Evaluate vendor data quality and manage vendor relationships in partnership with leadership
- Import and map appended data back into Salesforce accurately, preserving data integrity and field mapping conventions
- Maintain a data enrichment calendar aligned to annual fundraising campaigns and appeals
Ongoing CRM Record Maintenance:
- Perform routine maintenance on constituent records including address verification, deceased/inactive flagging, donor preferences, organizational affiliations, and relationship updates
- Monitor and resolve data quality flags, system alerts, and exception reports on a regular basis
- Partner with development and program staff to resolve data discrepancies surfaced through constituent interactions or returned mail
- Manage mass data imports and exports with precision, using Data Loader or comparable tools
Data Governance & Standards:
- Develop, document, and enforce data entry standards and naming conventions across the CRM
- Conduct regular data quality audits and produce health metrics reports for leadership
- Train and advise staff on data entry best practices to prevent data degradation at the source
- Maintain a data governance log and documentation library for all hygiene processes and decisions
QUALIFICATIONS
Required:
- Annually affirm InterVarsity ’s Statement of Faith
- 2+ years of experience in CRM data management, database administration, or a closely related role
- Hands-on experience working within Salesforce, preferably Salesforce NPSP or Nonprofit Cloud
- A working knowledge of current Microsoft Software applications (Outlook, Word, Excel, Access and PowerPoint) and Google Sheets is preferred
- Leadership experience
- Experience with data append vendors and NCOA processing
- Strong attention to detail with the ability to manage high volumes of records without sacrificing accuracy
- Ability to work independently, manage competing priorities, and meet deadlines
- Effective oral and written communication skills
- Experience maintaining confidential records
- Demonstrated ability and commitment to work in a diverse tea