Computer User Support Specialists

Role Title: Computer User Support Specialists
Role Type: Contractor
Location: Remote

micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work

- Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.

- Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.

- Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.

- Contribute detailed process insights that enhance future support workflows and training data quality.

- Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.

- Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

- Minimum 3 years' proven experience providing Tier 2/3 IT support.

- Expertise in diagnosing and resolving hardware and software issues across varied platforms.

- Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.

- Proficiency with ticket management systems and thorough documentation practices.

- Exceptional written and verbal communication skills, with a focus on user-friendly explanations.

- Certifications such as CompTIA A+, Network+, or ITIL are advantageous.

- Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Originally posted on Himalayas