Community Manager
Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members) .
This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied .
You will:
- Lead daily conversations in Slack
- Connect members with each other
- Coordinate high-quality events
- Track engagement and improve retention
If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.
What You’ll Own
Daily Community Engagement (Core Focus)
- Actively manage conversations in Slack
- Start discussions and keep engagement high
- Maintain a professional, upbeat, and welcoming tone
- Ensure no member feels ignored or disconnected
Relationship Building & Member Connections
- Introduce members based on:
- Goals
- Industry
- Interests
- Act as the connector of the community
- Build trust and encourage collaboration
Member Check-Ins & Retention
- Conduct regular member check-ins (every 3–6 months)
- Identify:
- Engagement gaps
- Risks of churn
- Opportunities to improve experience
- Proactively solve issues before they escalate
Event Coordination & Execution
- Plan and manage:
- Retreats
- Dinners
- Meetups
- Handle logistics end-to-end
- Deliver a premium, high-quality experience
Engagement Tracking & Reporting
- Track:
- Participation levels
- Member activity
- Event attendance
- Report insights to improve engagement and retention
Feedback & Survey Management
- Run surveys using:
- Typeform
- Analyze feedback and identify trends
- Turn insights into actionable improvements
What Makes You a Strong Fit
- Outgoing and confident starting conversations
- Natural relationship builder
- Strong communicator (Slack, email, calls)
- Customer-first mindset (member satisfaction = priority)
- Highly proactive and ownership-driven
- Organized and detail-oriented
Requirements (Must-Have)
- Strong spoken English (clear, neutral, US-friendly)
- Excellent written communication skills
- Experience in:
- Community management
- Customer success
- Relationship management
- Experience coordinating events or member experiences
- Comfortable working U.S. hours
- Reliable remote work setup
Nice to Have
- Experience managing communities on:
- Slack
- Familiarity with:
- Typeform
- Experience with U.S.-based clients
- Background in:
- Events
- Customer success
- Membership communities
- Experience improving:
- Engagement
- Retention
- Based in LATAM or Africa (preferred, not required)
What a Typical Day Looks Like
- Start conversations and engage members in Slack
- Connect members based on goals and interests
- Monitor engagement and follow up with inactive members
- Plan and coordinate upcoming events
- Review feedback and engagement data
- Share insights and updates with internal team
In short:
You are the heartbeat of the community — keeping it active, connected, and valuable.
Key Metrics (KPIs)
- Daily Slack engagement and activity levels
- Member satisfaction (check-ins + surveys)
- Event participation rates
- Number of meaningful member connections
- Retention and churn reduction
- Accuracy of engagement tracking and reporting
Why This Role Stands Out
- High ownership — you run the community
- Direct impact on retention and client experience
- Blend of:
- Community
- Events
- Strategy
- Opportunity to grow into:
- Head of Community
- Member Experience Lead
Interview Process
- Initial Phone Screen
- Recruiter Interview
- Practical Task (community scenario)
- Client Interview
- Offer & Background Verification
Apply Now
If you’re someone who thrives on conversation