Community Manager

Community Manager (Member Success & Community Engagement)

Position Type: Full-Time, Remote
Location: LATAM or Africa Preferred
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring a Community Manager to cultivate an engaged, high-value private community of entrepreneurs.

This is more than a moderation role. You’ll be responsible for building relationships, driving meaningful conversations, increasing member engagement, coordinating community events, and ensuring every member feels connected and supported.

You’ll serve as the bridge between members and leadership, proactively creating networking opportunities, encouraging participation, and maintaining a welcoming, professional, and energetic community experience.

If you’re naturally outgoing, relationship-driven, highly organized, and passionate about creating thriving communities, this role is an excellent fit.
What You’ll Own
Community Engagement

- Manage daily engagement within the community through Slack.

- Initiate meaningful conversations and encourage member participation.

- Foster a welcoming, collaborative, and high-energy community environment.

- Respond promptly to member questions, requests, and discussions.

- Create opportunities for valuable networking and peer collaboration.

Relationship Building

- Build strong relationships with community members.

- Introduce members based on shared industries, goals, or interests.

- Facilitate meaningful peer-to-peer connections.

- Strengthen trust and collaboration throughout the community.

- Serve as the primary relationship builder between members.

Member Success & Retention

- Conduct regular member check-ins and satisfaction conversations.

- Gather feedback and identify opportunities to improve the member experience.

- Proactively identify disengaged members and implement re-engagement strategies.

- Monitor retention risks and help reduce member churn.

- Resolve member concerns professionally while maintaining a positive experience.

Event Coordination

- Coordinate virtual and in-person community events including:

- Networking sessions

- Virtual meetups

- Retreats

- Member dinners

- Manage event logistics, scheduling, communication, and follow-up.

- Ensure every event delivers an exceptional member experience.

Engagement Analytics & Reporting

- Track engagement metrics including:

- Community participation

- Member interactions

- Event attendance

- Overall community activity

- Maintain accurate engagement reports.

- Provide recommendations to improve community health and retention.

Surveys & Continuous Improvement

- Manage satisfaction surveys using tools such as Typeform.

- Analyze member feedback and identify improvement opportunities.

- Share actionable insights with leadership.

- Continuously improve community programs and member experiences.

What Makes You a Strong Fit

- Naturally outgoing and relationship-oriented.

- Comfortable initiating conversations with new people.

- Customer-service mindset with exceptional communication skills.

- Highly organized and dependable.

- Strong ownership mentality with excellent follow-through.

- Professional across Slack, email, and video meetings.

- Positive, energetic, and passionate about building communities.

Required Experience & Skills
Experience

- Experience in:

- Community Management

- Customer Success

- Member Success

- Relationship Management

- Client-facing roles

- Experience coordinating member-facing events or online communities.

Technical Skills

- Comfortable using:

- Slack

- Zoom

- Google Workspace

- Digital collaboration tools

- Reliable high-speed internet and professional remote workspace.

Communication

- Excellent spoken and written English.

- Neutral, U.S.-friendly accent.

- Strong interpersonal and relationship-building skills.

- Availability during U.S. business hours across ET–PT time zones.

Nice-to-Have

- Experience supp