Communications Specialist

Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic
Hours: $6/Hour | 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs
Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays
Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.
Key Responsibilities

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Answer high-volume inbound patient calls professionally and promptly.

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Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.

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Schedule new patient appointments and collect complete intake information.

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Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.

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Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.

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Conduct follow-up and reactivation outreach for inactive or lapsed patients.

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Help convert patient inquiries into booked appointments.

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Maintain accurate patient records, scheduling notes, and communication documentation.

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Coordinate with in-office staff to keep the provider schedule full and organized.

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De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.

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Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.

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Support missed-call follow-up workflows and communication improvements inside Weave.

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Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

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Excellent spoken English with a clear, easy-to-understand, neutral accent.

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Strong written communication skills for SMS, email, and patient-facing messages.

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Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.

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Comfortable handling high call volume in a fast-paced clinic environment.

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Strong patient service mindset, emotional intelligence, and common sense.

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Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.

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Reliable, punctual, and proactive with attendance communication.

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Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.

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Must have reliable high-speed wired internet (LAN) .

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Must be flexible with schedule assignments and willing to work on Saturdays if needed.

Preferred Qualifications

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Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.

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Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.

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Experience with patient reactivation, new patient conversion, and provider schedule optimization.

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Prior experience supporting U.S. healthcare clinics.

Schedule Overview (Eastern)
VA
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Hrs/week
VA 1
7:30-18:00
30-min break
7:30-14:00
7:30-14:00
7:30-14:00
7:30-14:00
OFF

OFF
36
VA 2
7:30-18:00
30-min break
7:30-14:00
7:30-14:00
7:30-14:00
7:30-14:00
OFF

OFF
36
VA 3
OFF
13:30-20:30
13:30-18:00
13:30-20:30
13:30-18:00
08:00-15:00
OFF
30
VA 4
OFF
13:30-20:30
13:30-18:00
13:30-20:30
13:30-18:00
08:00-15:00
OFF
30

Originally posted on Him