Commercial Specialist – Casinos
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from.
SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions to the hospitality industry. We provide a comprehensive suite of products including distribution, digital marketing, CRM, and revenue management solutions to hotel groups, casinos, and large independent hotels across the Americas and beyond.
As part of Access Group's commitment to becoming a top performer globally, we're focused on creating exceptional customer experiences that deliver measurable business outcomes and long-term partnerships.
About You:
You have lived and breathed the casino world. You know who the real decision-makers are, how casinos buy technology, and what keeps operators up at night. You are fluent in the language of casino hotel technology — from Central Reservation Systems (CRS) and Hotel/Casino Booking Engines to Revenue Management Systems (RMS) and Casino Loyalty Platforms — and you understand how these systems connect, where complexity lives, and what it takes to make them work together.
You are equally comfortable building out an integration data flow diagram as you are sitting across from a VP of Revenue Management, IT, or Sales discussing strategy. You communicate with confidence at every level of an organization, from technical stakeholders to senior executives, and you know how to build trust quickly in complex, multi-stakeholder environments.
You thrive in a lean team where you have real ownership. You don't wait to be told what needs doing — you identify gaps, propose solutions, and follow through. You are self-directed, highly organized, and genuinely curious about how technology shapes the guest and operator experience. This role is ideal for someone who wants to be at the center of a growing global casino practice, with the opportunity to shape how SHR shows up in one of the most dynamic segments in hospitality.
Day-to-day, you will:
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Support casino sales globally, initially shadowing and progressively owning sections of the conversation, particularly around technical integrations, casino functionality, and key competitor differentiators.
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Track casino market trends, competitor activity, and customer feedback, and bring structured input to go-to-market conversations.
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Build relationships with strategic partners in the casino hotel space, from technology partners to consultants and industry organizations.
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Form part of the Casino squad, enabling cross-collaboration between CS, Sales, Marketing, Product, and Engineering to ensure SHR is positioned for global expansion with casino hotels.
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Own casino training for the sales team, covering how to sell to casino customers, competitor and industry updates, and SHR product updates for new casino integrations and features.
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Develop, own, and maintain the Casino Success Playbook — the definitive internal guide to what makes casino customers different, common failure patterns, integration complexity, and repeatable processes for onboarding, customer success, renewals, and technical support.
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Own the gap analysis between what casino customers need and what SHR's current documentation and training covers, and adv