Commercial Operations Specialist
Job Title: Commercial Operations Specialist
Location: Remote, USA
Reports to: Managing Director
Employment Type: Full time
Job Req ID: 2026
Req Begin Date: 7/31/2026
About Vector3
Vector3, Inc., is an incident response firm supporting TMHCC Cyber and Professional Lines Group (CPLG) . Vector3 specializes in responding to Business Email Compromise (BEC) and Ransomware incidents, helping insured organizations investigate, contain, and recover from cyber events.
About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
What We Offer
- Competitive salary and employee benefit package
- Strong learning culture
- Growth perspectives
- 6% 401K match
- 20 days of PTO and 2 Floating Days
- Paid parental leave
- An opportunity to love what you do
Job Summary
The Commercial Operations Specialist provides commercial and administrative support for Vector3's Managed Services business. This role coordinates the customer lifecycle from purchase commitment through executed agreement, accurate CRM documentation, onboarding handoff, renewal, and any required supplemental agreements.
The Commercial Operations Specialist works closely with Technical Account Managers (TAMs), the Managing Director, business development, legal, finance, and customers. The role allows TAMs to focus on solution design, technical advisory, customer relationships, and service delivery while ensuring commercial commitments, documentation, and follow-up progress accurately and consistently.
Key Responsibilities
Relying on advanced knowledge and strong leadership skills, this role is accountable for the following responsibilities:
Deal Execution & Agreement Coordination
- Track committed opportunities from customer confirmation through executed agreement and operational handoff.
- Prepare and route approved quotes, order forms, agreements, amendments, and related commercial documents.
- Coordinate customer follow-up for signatures, required information, and outstanding documentation.
- Coordinate agreement redlines with internal legal resources, maintain version control, and ensure approved language is used.
- Document pricing, scope, commercial terms, approvals, and exceptions in the CRM and designated repositories.
- Identify stalled transactions, clarify next actions, and escalate blockers to the appropriate owner.
Renewal & Customer Lifecycle Operations
- Maintain the renewal calendar and initiate renewal workflows in advance of contract expiration.
- Coordinate with TAMs on customer health, service scope, renewal strategy, and potential expansion opportunities.
- Prepare and route renewal documents, track approval and signature status, and maintain complete renewal records.
- Monitor renewal risks, unresolved customer requirements, and approaching deadlines; escalate when needed.
- Ensure executed agreements and customer details are transferred accurately into onboarding, billing, licensing, and service-delivery workflows.
License Usage, Overages & Commercial Compliance
- Compare contracted license quantities with available usage and deployment information.
- Investigate usage variances with TAMs and other internal stakeholders.
- Coordinate supplemental agreements, amendments, and