Collections Specialist I - Argentina
Join the team leading the next evolution of virtual care.
At Teladoc Health , you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
A Collections Specialist role is available for a detail-oriented professional responsible for managing outstanding balances and fostering positive relationships through clear communication and exceptional customer service. Key duties include resolving payment issues, focusing on aged accounts, collaborating with internal and external stakeholders, documenting interactions, and meeting productivity standards.
We are seeking a dedicated and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for effectively managing outstanding balances while delivering exceptional customer service to both internal stakeholders and external clients. Your ability to communicate clearly and empathetically will be key in fostering positive relationships, ensuring timely payments, and contributing to our overall financial health. If you are motivated by challenges and enjoy working in a collaborative environment, we invite you to apply and become a vital part of our team!
Essential Duties
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Focus heavily on collections of assigned accounts that have balances open greater than the payment terms
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Identify reasons for delinquency and resolve issues preventing payment within invoice terms
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Reconciliation of open and closed invoice transactions/payment receipts to explain amounts due
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Collaborate with internal and external customers to resolve collection issues, determine root causes, and recommend process improvement changes
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Lead conference calls with customers, sales Client Managers, Billing, and others to determine open A/R balances and action plans to drive resolution
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Research and respond to internal and external calls/emails promptly
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Accurately document each internal/external customer engagement in the business systems according to work process guidelines
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Meet or exceed productivity standards in the completion of daily and monthly assignments
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Facilitate and negotiate account resolution
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Research and log adjustments requests for accounts that require reconciliation activities
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Partner with the Cash Applications and Billing organizations to resolve missing or unclear payment applications
Required Qualifications
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1-3 years’ experience in business-to-business collections
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Intermediate to Advanced Microsoft Excel skills
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Knowledge of debits, credits and account reconciliation
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Strong critical thinking and problem-solving skills, good judgment, and follow-through
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Professional in verbal and written English communication
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Works well in a team environment and ability to adapt to process changes due to growth
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Strong knowledge of Order, Billing and A/R payment cycles
Preferred Qualifications
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Experienced in day-to-day use and navigation on an Oracle platform
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Experience with Excel VLookup and Pivot Tables
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Ability to think conceptually and analytically about impacts on accounts
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Knowledgeable of quality improvement processes desired
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Quick learner and self-starter who can work effectively in a fast-paced environment
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Knowledgeable of quality improvement processes desired
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Why join Teladoc Health ?
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Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
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Chart your career path with meaningful opportunities that empower you to grow, lead, and