Collections Specialist

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours
About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .
What You’ll Be Responsible For
Collections & Payment Recovery

- Make 100+ outbound calls daily to customers with overdue invoices

- Follow up consistently via calls and emails until payment resolution

- Navigate gatekeepers and reach decision-makers responsible for payments

- Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

- Investigate billing discrepancies and customer concerns

- Identify root causes of delays and work toward resolution

- Coordinate internally to resolve issues impacting payments

CRM Management & Documentation

- Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)

- Track customer interactions, payment commitments, and next steps

- Ensure no account is left unattended or without follow-up

Customer Communication

- Communicate clearly and professionally with customers

- Provide updates on payment status and issue resolution

- Maintain a balance between firmness and professionalism in collections conversations

Process Improvement & Reporting

- Identify recurring issues impacting collections

- Share insights to improve processes and recovery rates

- Maintain consistency in daily activity and reporting

Must-Have Experience & Skills (Non-Negotiables)

- Proven experience in collections, accounts receivable, or high-volume outbound calling roles

- Comfortable making 100+ outbound calls per day consistently

- Strong objection-handling and negotiation skills

- Experience using CRM tools (Salesforce or similar)

- Excellent verbal and written English communication skills

- High attention to detail and accuracy in documentation

- Ability to manage multiple accounts and follow-ups simultaneously

What Makes You a Strong Fit

- You are persistent and follow up until resolution

- You are confident handling difficult conversations

- You thrive in a target-driven, high-activity environment

- You take ownership of your performance and results

Key Performance Indicators (KPIs)

- Daily call volume ( 100+ calls/day )

- Number of payments collected / accounts resolved

- Follow-up consistency and response time

- Accuracy of CRM updates and documentation

- Reduction in outstanding receivables

Interview Process

- Initial Screening Call

- Recruiter Interview

- Final Interview

- Offer & Onboarding

Originally posted on Himalayas