Collections Officer
Collections Officer (B2B) | Remote
Work From Home | Full-Time | AU Client | B2B Accounts Receivable & Collections
About the Role
We are seeking a highly experienced B2B Collections Officer with strong Australian market experience to manage end-to-end credit control, debtor follow-ups, and payment resolution for business clients. This role requires excellent communication skills, firm but professional negotiation ability, and a solid understanding of Australian invoicing, payment terms, and commercial collection practices.
The ideal candidate has previous experience handling high-volume B2B accounts, strong attention to detail, and the ability to maintain positive client relationships while ensuring timely debt recovery.
Key Responsibilities
Accounts Receivable & Credit Control
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Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.
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Conduct daily outbound calls, emails, and reminders for overdue invoices.
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Negotiate payment arrangements, resolve disputes, and secure commitments.
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Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar).
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Monitor client credit limits, payment behaviours, and escalate risks promptly.
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Follow internal processes for account holds, overdue notifications, and legal referrals.
Customer Liaison & Issue Resolution
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Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.
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Provide high-quality customer service while maintaining firm collection standards.
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Educate clients on payment terms, invoicing cycles, and account status.
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Investigate short payments, unidentified deposits, and incorrect remittances.
Reporting & Compliance
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Maintain updated debtor ageing summaries and weekly collection reports.
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Recommend accounts for escalation, payment plans, or external recovery.
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Ensure adherence to Australian commercial collection guidelines and ethical practices.
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Proactively identify process gaps and suggest improvements to reduce ageing debt.
Required Experience & Skills
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2-5 years B2B collections / credit control experience in Australia (mandatory).
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Strong understanding of Australian invoicing standards, payment terms, and debtor legislation.
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Experience working with high-volume AR in fast-paced environments.
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Confident and professional phone manner with strong negotiation ability.
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Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis).
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Ability to work independently, meet targets, and handle difficult conversations.
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High attention to detail and accuracy in record-keeping.
Preferred (Not Essential)
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Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses.
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Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes.
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Prior experience in outsourced/remote AR environments.
Role Benefits
- Work remotely with a supportive team.
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Stable, long-term role with ongoing career growth.
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Exposure to Australian businesses across multiple industries.
Originally posted on Himalayas