collection specialist

Job Summary:

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Duties/Responsibilities:

- Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.

- Works account steps to ensure all efforts are exhausted prior to closing to the client.

- Initiates collection actions by notifying account holders and cosigners of delinquent status.

- Creates payment plans to resolve a customer’s account.

- Identifies accounts requiring additional personal contact for Skip efforts.

- Tracks bad payments of settlements.

- Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.

- Performs other related duties as required.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.

- Excellent organizational skills with great attention to detail.

- Ability to keep account information confidential.

- Ability to exercise integrity and discretion.

- Ability to remain professional in tense situations.

- Proficient in Microsoft Office Suite or related software.

Education and Experience:
- Must have previous experience in commercial collections .

Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.

Originally posted on Himalayas