COE Enablement Specialist
WHO WE ARE:
Quartile , the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.
Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.
OVERVIEW:
The COE Enablement Specialist owns and drivessome of Quartile 's most critical enablement infrastructures: Quartile Academy, the Knowledge Hub,the partner certification program, and the CSM Skill Assessment and proprietary certification framework. This roleoperateswith significant autonomy, takes end-to-end accountability for program outcomes, and acts as a senior enablement partner to CS leadership, COE team members, and cross-functional stakeholders.
The Specialist brings 4–6 years of experience in enablement, instructional design, or learning program management in a fast-paced, complex environment. They design, not just execute. They are equally comfortable building governance frameworks from scratch, shaping curriculum strategy, designing assessment architecture, and influencing senior stakeholders on adoption. They are a key contributor to the COE Enablement roadmap and playa central rolein making enablement visible, scalable, and measurable at Quartile .
REQUIREMENTS:
- 4–6 years of experience in enablement, instructional design, learning programor projectmanagement, or knowledge management in a B2B or SaaS environment.
- Demonstrated ability to design and own learning programs end-to-end, from curriculum strategy through delivery and iteration.
- Experience designing assessments, competency frameworks, or skill evaluation tools, ideally in a customer-facing team context.
- Experience building and governing knowledge management systems (SharePoint, Confluence, or similar).
- Strong stakeholder management skills:able to influence SMEs, CS leads, and senior leadership without direct authority.
- Analytical mindset: comfortable using program data (completion rates,utilization, assessment scores) to make decisions andreport toleadership.
- Experience managing certification programs or coordinating with external platform partners.
- Excellent written and verbal communication, including the ability to write clear governance documentation and stakeholder-facing materials.
NICE TO HAVE:
- Background in digital advertising, retail media, or Amazon Ads ecosystem.
- Experience with LMS platforms (Seismic,Lessonly,Docebo) and SharePoint-based knowledge systems.
- Instructional design certification or formal training (CPTD, ATD, or similar).
- Experience working within a Center of Excellence or COE-adjacent function.
- Priorexposure to Amazon Ads, Google Ads, or Walmart Connect certification programs.
WHAT YOU’LL DO:
Quartile Academy
- Own the Quartile Academy program roadmap, including curriculum design, module sequencing, and learning track architecture for CS, CG, and cross-functional roles.
- Continue refining and developingthe curriculum framework, coordinate SME contributions, and lead content developmentand approvalfrom design to launch.
- Establis