COA and eCOA Licensing Manager

Job Title: COA and eCOA Licensing Manager Job Location: Durham, United States of America Job Location Type: Home-based Job Contract Type: Full time Job Seniority Level: Job Description Summary The COA and eCOA Licensing Manager is a high-impact, remote-friendly leadership role at the intersection of clinical outcomes, technology, and client delivery. This position leads the end-to-end execution of COA (Clinical Outcome Assessment) and eCOA licensing services for global clinical studies, serving as a trusted subject matter expert for clients and internal stakeholders alike. In this role, the Licensing Manager combines deep expertise in COA/eCOA licensing, managed services, and technology-enabled delivery with strong client engagement and people leadership. You’ll own complex licensing initiatives, drive operational excellence, and ensure compliant, high-quality outcomes that directly support the success of clinical trials. The role also offers the opportunity to mentor and develop a high-performing delivery team , influence process and product improvements, and contribute to commercial growth through client expansion and proposal support —all while working in a flexible, remote environment with a globally respected organization. Essential Functions - Leads the end-to-end delivery of COA and eCOA licensing services across client engagements, leveraging expert knowledge of IQVIA products, licensing processes, and managed services models. - Acts as a subject matter expert for COA/eCOA licensing activities, including license identification, permissions, fee negotiation coordination, contract execution support, and ongoing study support. - Identifies opportunities for additional COA, eCOA, and related services within existing client accounts and makes decisions independently within defined parameters. - Ensures delivery of high-quality licensing and technical services by modeling adherence to quality, compliance, and documentation standards, and reinforcing best practices across the team. - Manages and oversees all licensing service activities performed by Associate Delivery Consultants and Delivery Consultants, including task coordination, prioritization, and issue resolution. - Proactively identifies risks or issues related to licensing timelines, data availability, or vendor dependencies, ensuring appropriate mitigation and remediation plans are in place. - Maintains deep technical and operational knowledge of COA/eCOA licensing processes and supported applications, ensuring team readiness through ongoing knowledge sharing and training. - Provides structured feedback from client experiences to product management, clinical outcomes, and professional services teams to support continuous improvement of processes, tools, and offerings. - Leads project management activities, including coordination with internal stakeholders and client study teams, timeline management, and cost tracking. - Supports financial activities as needed, including licensing cost estimation, proposal inputs, invoicing coordination, and revenue tracking. - Participates in sales, proposal development, and client presentations related to COA/eCOA licensing services, while supporting ongoing account and study delivery activities. Please note, the below qualifications are required for consideration for interview: - Bachelor’s degree in Computer Science, Life Sciences, Clinical Research, a related field, or equivalent relevant experience. - Familiarity with eCOA platforms and clinical trial technology implementations. - Experience with COA and/or eCOA licensing, clinical study support, or related managed services delivery. - Experience in CRO, life sciences, healthcare, or pharmaceutical development environments. - Demonstrated experience leading complex client engagements or projects with limited supervision. - Strong understanding of quality, compliance, and documentation requirements in regulated environments. - Proven ability t