Client Support Specialist

Hiring Filipino and Philippine-based professionals only! Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).  Visit our website:  ---------- Position: Client Support Specialist Work Schedule: US Hours (EST) Employment Set-up: Remote (Independent Contractor)   Employment Type: Full-Time / Long Term Salary Rate: USD 700/ Month Benefit: 10 PTO and HMO after the probationary period Pay-out Frequency: Semi-monthly Equipment: Self-Provide Job Summary: We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment. As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols. Key Responsibilities: • Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. • Provide accurate ETAs and handle broker-related inquiries promptly and effectively. • Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. • Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. • Document all conversations and updates accurately in the company database or CRM system. • Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. • Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. • Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements. Requirements: • Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). • Exceptional attention to detail and organizational skills. • Strong verbal and written communication skills with a professional and empathetic tone. • Fast learner who adapts quickly to new tools, systems, and client processes. • Passionate about helping people, especially within healthcare and transportation contexts. • High energy and enthusiasm, with a positive attitude and team-oriented mindset. • Ability to work independently while maintaining accountability and accuracy. • Willingness to work ET hours, including weekends or holidays, depending on operational needs.