Client Support Specialist

Hiring Filipino and Philippine-based professionals only!

Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).

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Position: Client Support Specialist
Work Schedule: US Hours (EST)

Employment Set-up: Remote (Independent Contractor)
Employment Type: Full-Time / Long Term
Salary Rate: USD 700/ Month

Benefit: 10 PTO and HMO after the probationary period
Pay-out Frequency: Semi-monthly
Equipment: Self-Provide
Job Summary:

We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment.

As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols.
Key Responsibilities:

- Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.

- Provide accurate ETAs and handle broker-related inquiries promptly and effectively.

- Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards.

- Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution.

- Document all conversations and updates accurately in the company database or CRM system.

- Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support.

- Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout.

- Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.

Requirements
- Minimum of 2 years of phone-based support experience for international companies (B2B or B2C).

- Exceptional attention to detail and organizational skills.

- Strong verbal and written communication skills with a professional and empathetic tone.

- Fast learner who adapts quickly to new tools, systems, and client processes.

- Passionate about helping people, especially within healthcare and transportation contexts.

- High energy and enthusiasm, with a positive attitude and team-oriented mindset.

- Ability to work independently while maintaining accountability and accuracy.

- Willingness to work ET hours, including weekends or holidays, depending on operational needs.

Originally posted on Himalayas