Client Support & Scheduling Specialist

Client Support & Scheduling Specialist

Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours

Position Type: Full-Time, Remote
Location: Latin America
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.

This is not a passive administrative role.

You’ll be one of the first points of contact for prospective clients , responsible for turning incoming interest into qualified, scheduled appointments.
You’ll own:

- Inbound and outbound calls

- Lead follow-up

- Lead qualification

- Appointment setting

- Calendar coordination

- CRM and pipeline management

- Client communication

- Administrative support

If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.
What You’ll Own
Phone & Lead Management

- Handle inbound and outbound calls professionally and confidently

- Respond quickly to new leads and client inquiries

- Conduct consistent follow-up with prospects

- Qualify leads according to company criteria

- Understand prospect needs and guide conversations appropriately

- Move qualified prospects toward booked appointments

- Maintain professional communication throughout the client journey

- Ensure promising leads never go cold because of missed follow-up

Appointment Setting & Calendar Coordination

Own the scheduling process from initial interest through confirmed appointment.
You’ll:

- Schedule appointments between prospects and internal teams

- Coordinate availability across calendars

- Avoid double bookings and scheduling conflicts

- Send appointment confirmations and reminders

- Handle cancellations and rescheduling

- Follow up to improve appointment attendance

- Keep schedules organized and current

- Ensure qualified opportunities move efficiently through the pipeline

CRM & Pipeline Management

Maintain accurate and organized lead records inside the CRM.
Document:

- Calls

- Prospect conversations

- Qualification notes

- Appointment details

- Follow-up requirements

- Lead status changes

You’ll also:

- Keep pipeline stages accurate and up to date

- Track leads requiring additional follow-up

- Maintain strong CRM hygiene

- Ensure internal teams have clear context before appointments

- Keep documentation structured and reliable

Client Communication & Follow-Up

- Communicate professionally through phone and email

- Answer routine questions and guide prospects through next steps

- Maintain responsive communication with active leads

- Re-engage prospects when appropriate

- Handle scheduling-related questions and changes

- Create a positive first impression of the business

Administrative & Operational Support

- Support day-to-day administrative coordination

- Manage email follow-ups and operational communication

- Maintain organized digital records

- Update internal trackers and systems

- Coordinate with internal team members regarding appointments and leads

- Assist leadership with operational requests as needed

- Identify scheduling or workflow issues before they create problems

Required Experience & Skills

- Based in Latin America

- Fluent, professional English with a clear or neutral accent

- Strong and confident phone communication skills

- Experience in one or more of the following:

- Appointment setting

- Customer service

- Scheduling

- Client support

- Administrative coordination

- Experience using CRM systems

- Strong organizational and multitasking ability

- Excellent follow-up discipline

- Strong written communication skills

- Comfortable managing multiple leads and appointments simultaneously

- Comfortable working during U.S. business hours

- Ability to work independently with minimal supervision

- Reliable remote w