Client Support

🏢 TSP Contracting · all TSP Contracting jobs

📍 United States

📅 Posted 2026-06-28 · via Himalayas

🏷 Customer-Service,IT-Support,client-support,Technical-Support,Help-Desk,Client-Services-and-Support,Client-Success-Support,Client-Services

Category: Customer Service

Location:

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Zoho Management : Configure, customize, and maintain Zoho applications, troubleshoot issues, and collaborate with Zoho support teams as needed.

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SOP Creation : Develop and update detailed Standard Operating Procedures (SOPs) and training manuals to streamline processes.

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Client Management : Serve as the primary IT point of contact for the team, resolving issues, and ensuring a 5-star customer experience.

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IT Support : Handle various IT tasks beyond Zoho, including general troubleshooting and system performance monitoring.

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Data Management : Maintain accurate data and documentation for IT and administrative tasks.

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Customer Feedback : Conduct post-service surveys and follow up for client reviews and testimonials.

Requirements

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2+ years of experience in IT support or a similar role.

- Strong expertise with Zoho applications.

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Excellent problem-solving and communication skills.

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Ability to create and maintain documentation and knowledge bases.

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Strong organizational skills and attention to detail.

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Commitment to providing outstanding customer service.

Benefits
Why Join TSP Contracting ?

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Opportunity to work in a collaborative and client-focused environment.

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Competitive compensation and growth opportunities.

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Be part of a team that values innovation and process improvement.

You can also email us .

Details
Originally posted on Himalayas