Client Success Project Manager

Company Overview

Agility PR Solutions is a global leader in media intelligence and PR technology. Founded in 2003, we help communications teams around the world drive awareness, make smarter decisions, and protect their reputation when it matters most. Our enterprise-grade platform unifies media relations, media monitoring, social listening, AI visibility, and media intelligence into a single seamless system—turning overwhelming streams of coverage and conversation into decision-ready intelligence. Recognized for ease of use, results, and customer support, Agility is one of the most trusted names in media intelligence. Our mission is to empower the voices that shape the world's narratives, and we're looking for people who want to help us do it.

About the Role

The Client Success Project Manager is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests.

This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity.

The Client Success Project Manager combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment.

What You’ll Do

- Develop and manage detailed project plans, schedules, workflows, and tactical briefs across cross-functional teams

- Forecast and manage resourcing throughout the project lifecycle to ensure efficient delivery and team utilization

- Ensure projects are delivered on-time, on-budget, and aligned with quality assurance standards and business objectives

- Monitor project budgets, track costs, and gross margins across each and overall deliverables.

- Identify and implement opportunities to improve workflows, scalability, processes, and overall project performance

- Track project milestones, dependencies, risks, and delivery timelines to ensure successful execution.

- Proactively identify and mitigate delivery risks and escalate issues when necessary.

Capacity Planning & Operational Excellence

- Monitor workload, team capacity, and resource allocation across functions

- Identify bottlenecks and recommend process or staffing improvements

- Establish and maintain delivery standards and quality controls

- Support leadership with resource forecasting and capacity planning to ensure delivery commitments can be met.

Cross-Functional Coordination

- Serve as the central coordination point between Media Insights, Client Success, Monitoring, and Leadership

- Communicate priorities, timelines, risks, and delivery status to stakeholders

- Ensure teams remain aligned on deliverables and client commitments

- Facilitate project status meetings and delivery reviews to ensure accountability and alignment across stakeholders.

Process Improvement & Reporting

- Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows

- Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance

- Use data and insights to improve turnaround times, predictability, and client satisfaction

- Develop and maintain reporting on delivery metrics, resource utilization, and project performance to support operational decision-making.

What You'll Bring

- 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field.

- Experience managing multiple projects, deadlines, stakeholders, and competing priorities in a fast-paced environment.

- Strong organizational and planning skills with the ability to prioritize work, manage dependencies, and keep p