Client Success & Operations Specialist — College Admissions (AI Tools + CRM)

About us INSPIRATE Consulting is a US-based college admissions consulting company. We help high school students get into their dream schools in the United States — through school list strategy, essay coaching, and full application support. We've been doing this for three and a half years and currently have a full roster of students and families who depend on us. Our advising philosophy is fit-first, not prestige-chasing: we tell families the truth about where a student stands and build a realistic plan from there. We're a small team, so what you do will be visible and will matter. The role You are the person who makes sure our families always know exactly what's going on. Two buckets: Bucket 1 — Client communication (about 70% of your time) Answer questions from students and parents over email , using the tools and templates we provide, within 4 business hours After every counselor meeting: pull the transcript, build a parent-facing recap presentation from our locked template, generate an AI voiceover video from it, and send it to the parent within 24 hours Keep CRM records clean and current — contact info, meeting notes, pipeline stages, task follow-ups Flag anything that needs a real admissions judgment call to the founder or a counselor instead of guessing Bucket 2 — Social media data tracking (about 30% of your time) Pull performance data from our social channels into a tracking workbook on a set weekly cadence Keep it accurate and on time so we can make decisions from it Surface patterns you notice — we'd rather hear your read on the numbers than just receive the numbers Priority rule: client work always comes first. If a recap video is due and the social workbook isn't finished, the recap ships and the workbook waits. We will never be upset with you for making that call. Schedule Monday to Friday, 8:00 AM – 5:00 PM Philippine Time, one hour paid lunch = 9 hours paid per day This is a day shift in the Philippines. No graveyard, no night work. It happens to overlap with US evening hours, which is when most family questions arrive and when the founder is available to you directly Philippine regular holidays off Pay and terms Trial period: 2 weeks / 80 hours at $8.00 USD per hour. This is paid real work, not an unpaid audition. You'll receive the exact pass criteria in writing on your first day, so there's no guessing about what you're being measured on. On passing the trial: $10.00 USD per hour, effective immediately. 30 hours/week. Paid every other Tuesday via Payoneer 13th-month pay, paid in December (prorated in your first year) Independent contractor. No paid leave — unpaid leave available with two weeks' notice Philippine regular holidays off Formal review at 12 months with room to move up again Hours tracked through TimeProof during the trial and your first few months. Once we've built trust, we drop the tracking and manage by deliverables instead. Required 2+ years in customer support, customer success, or a client-facing VA role Excellent written English. You will be writing directly to anxious parents who are paying us a lot of money. Warm, clear, professional, no fluff. Comfortable and current with AI tools. Not "I've used ChatGPT" — you should be able to tell us about a workflow you actually built or improved with AI and what came out of it. Google Workspace (Docs, Sheets, Drive, Gmail) Genuinely organized. You track many moving pieces across many students without dropping any. Independent. When you hit something you don't know, your instinct is to figure it out and then tell us what you found — not to wait. Reliable internet (25 Mbps+), your own computer, a decent headset, a quiet place to work, and a backup plan for power and internet outages Available for the full shift above Nice to have GoHighLevel experience — this is a strong plus and will move you up our list significantly Experience with AI voiceover or video tools Presentation building Any exposure to US colleg