Client Success Manager (Value Based Care Platform)
About Sellers Dorsey
Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.
About the Role
Sellers Dorsey is seeking a Manager, Client Success who will own day-to-day client relationships for an assigned portfolio of Constyn clients - Sellers Dorsey ’s AI-native data platform and suite of population health applications - driving platform onboarding, adoption, and measurable client outcomes. As the Manager, Client Success, you will serve as the primary operational point of contact between clients and Sellers Dorsey 's Client Success, Product, and Technology teams, escalating account risk and strategic decisions to the Director, Client Success.
Key Responsibilities
-
Client Relationship & Account Management: Serve as the primary day-to-day contact for an assigned portfolio of Constyn clients, building trusted relationships with client-side program and clinical leads. Monitor account health and escalates emerging risks to the Director, Client Success before they affect retention. Prepare outcome data, adoption metrics, and account narratives to support Quarterly Business Reviews.
-
Platform Onboarding & Adoption: Lead new client onboarding to Constyn, coordinating implementation timelines with Product and Technology teams. Deliver training and ongoing enablement on platform features, workflows, and reporting tools. Track adoption and utilization metrics and builds action plans for underutilizing accounts.
-
Performance Reporting & Value Realization: Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals. Partner with clients to set and track success plans and KPIs.
-
Issue Resolution & Cross-Functional Partnership : Triage and resolves client platform issues, partnering with Technology and Support teams to ensure timely closure. Channel client feedback to Product to inform roadmap prioritization.
-
Process & Playbook Development: Apply and contribute to standardized onboarding, adoption, and success playbooks across the client portfolio. Maintain CRM and account documentation to support forecasting and continuity.
-
Other Duties as Assigned : Perform additional related duties as needed to support team objectives, client outcomes, and organizational priorities.
Key Qualifications
-
Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field. Master's degree (MBA, MHA, MPH) preferred, or additional relevant experience in lieu of an advanced degree.
-
5-7 years of progressive experience in client success, account management, or client-facing delivery roles in healthcare SaaS, health tech, or healthcare operations.
-
Experience supporting value-based care, Medicaid, quality improvement, or population health programs preferred.
-
Demonstrated ability to manage a portfolio of client accounts and coordinate cross-functionally with Product and Technology teams.
-
Strong written and verbal communication skills, including client-facing training and reporting.
-
Analytical mindset with the ability to translate platform usage data into client-ready insights.
-
Proficiency in Word, Excel, PowerPoint, Teams, and SharePoint.
-
Proficiency with CRM tools and Smartsheet preferred.
Other Requirements
-
Valid driver's license and access to a vehicle (or re