Client Success Manager

Client Success Manager

Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.
Role Responsibilities

As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:

- Cultivate, manage, and expand relationships with Virtual Peaker ’s clients through consistent and personalized communications

- Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects

- Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker

- Use tools to document activities and codify decision points and milestones

- Follow internal processes to track, manage, and respond to client inquiries and product feedback

- Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients

- Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells

- Develop strategies to meet Virtual Peaker ’s goals related to clients and managing accounts

- Other duties as assigned that contribute to Virtual Peaker ’s success

Education & Experience

- Bachelor's degree from an accredited institution

- 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof

- Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources

- Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot

- Experience with Google Suite, Slack, and other online collaboration tools

- A collaborative and growth-oriented mindset that is motivated to learn new things quickly

- A sense of ownership and pride in one’s performance and impact on the company’s success

- Critical thinking and problem-solving skills

- Strong organizational skills, including project and process management

- Remote work experience and ability to travel for conferences, client visits, and company gatherings

What You Can Expect

- Full remote position, with remote-work stipend.

- Competitive salary + Equity

- A collaborative workplace, which will challenge you and celebrate your work

- Full benefits medical, dental, vision, 401k

- Generous vacation time, sick leave, and holidays

- Diverse and inclusive community for everyone

Interested?

Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
Competitive Salary

Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.
Salary: $75,000-$90,000 base salary + commission
Originally posted on Himalayas