Client Success Executive - Remote

Overview Our client in the beauty and aesthetics industry is seeking a Client Success Executive to support and manage client relationships/ requests. The ideal candidate is organized, dependable, and capable of handling customer support requests efficiently and independently. Key Responsibilities: - Handle inbound customer inquiries via WhatsApp, social media, and calls (approximately 100 texts per day) - Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments - Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction - Coordinate with internal teams to ensure smooth customer experience and resolution of issues - Maintain detailed records of customer interactions and feedback in the CRM system - Support ad-hoc administrative or coordination tasks related to customer engagement Requirements: - Prior experience in customer service, online chat support, or client coordination preferred - Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients - Pleasant and confident communication skills, with a clear and engaging voice - Excellent interpersonal, empathy, and problem-solving abilities - Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience - Passion for beauty, aesthetics, and wellness is an advantage - Looking for a stable, long-term opportunity and committed to growing with the company Workingschedule: - 6 days per week: 10:00 AM to 8:00 PM (including 1 hour break) - 1 day off Originally posted on Himalayas