Client Services Manager - Schools

General Description:

The Client Services Manager will grow, develop and build relationships with new clients and expand market presence with existing clients to increase top-line revenue and bottom-line results while promoting the core values of caring, expertise and service. Effectively negotiate and execute staffing agreements with new clients.
Essential Job Functions:

- Hit minimum performance standards per week as outlined by Manager

- Track and follow-up on Client Expert Opinion Scores (EOS)

- Works to achieve pre-established goals for days filled/fill rate per month

- Responsible for office success if and when the Manager is absent

- Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients

- Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week

- Work as a client sales manager within the Division

- Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients’ needs, situations, and problems by asking questions

- Responsible for maintaining and supporting client credentialing and referencing process

- Retain flexible schedules in order to service clients requests and/or handle issues, in addition to support after hours and/or on-call duties

- Coordinate the seamless transitions of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients

- Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments

- Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients

- Establish appropriate recruiting activities to ensure high percentage of orders are filled on time

- Maintain, manage and submit weekly activity reports per deadlines

- Assist client with Quality Assurance functions as it relates to providers

- Assist with aging and Accounts Receivable; follow-up as needed

- Attend meetings involving Manager, as needed

- Travel via car or airplane to cover territory, as needed

- Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines

- Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services

- Assist in the processing of payroll to ensure correct invoicing by the collection and submission of weekly field talent timesheets

- Coordinate with compliance team to ensure talent are compliant and cleared to start and ensure SHC internal client documents are up to date

- Help to create an environment of high morale, motivation and teamwork.

- Other duties as assigned.

Minimum Skills, Knowledge & Talents:

- Minimum of 2-3 years sales experience required; health care industry experience preferred

- Additional healthcare staffing experience required for a Senior level role

- Bachelor’s Degree preferred

- Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred

- Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience

- Knowledge of proper grammar, spelling and rules of composition

- Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems

- Ability to read, analyze and interpret production reports

- Ability to successfully skill market and open new business opportunities

- Ability to work independently and with other