Client Relationship Specialist

Client Relations Specialist (Full-Time, Remote) Hours: Full-Time | 9:00 AM – 5:00 PM EST | Monday to Friday About the Role We are a dynamic and fast-growing company looking for a personable and highly organized Client Relations Specialist to serve as the primary point of contact for our clients. This role is ideal for someone who genuinely enjoys building relationships, communicates with warmth and confidence, and thrives on being the person clients trust to look after them. You'll lead client conversations from onboarding through the life of the account, working closely with our Client Services Manager and Director, who provide full training, ongoing coaching, and support behind every conversation you have. What You'll Do Client Relationship Management Own the day-to-day relationship for a portfolio of client accounts, serving as the person clients know and come to first Lead onboarding calls and guide new clients through account setup, requirements, and next steps with clarity and confidence Host regular video check-ins that keep clients informed, engaged, and confident in the partnership Navigate sensitive and high-stakes conversations with composure, working with leadership to protect and strengthen client relationships Client Communication & Support Respond to client email s and inquiries promptly and professionally Prepare meeting agendas, take detailed notes, and send clear recap email s outlining decisions and next steps Manage meeting scheduling, calendar invitations, confirmations, and reminders Ensure clients understand timelines, required actions, and what happens next at every stage Coordination & Escalation Recognize when a request involves reporting, account performance, or commercial terms and bring it to the Manager or Director with the right context Keep leadership informed on client questions, priorities, deadlines, and emerging concerns before they escalate Track outstanding items and commitments so nothing promised to a client is missed Identify recurring client questions and recommend improvements to templates, resources, and internal processes What We're Looking For Prior background in client relations, account management, customer success, or a comparable client-facing role Experience in an agency, SaaS, or digital marketing environment is preferred Familiarity with social media influencers, content creators, or the creator economy is a plus Comfortable with Google Workspace and Slack Confident managing a high-volume shared inbox Familiarity with AI writing and productivity tools is a plus Clear, confident spoken English with an approachable, professional manner on video calls Naturally sociable communicator who builds trust quickly and makes clients feel genuinely well cared for Able to stay calm and reassuring in emotionally charged conversations Dependably present for every scheduled client commitment and consistently reachable during working hours Strong attention to detail with the ability to manage multiple client relationships and follow-ups without dropping commitments Comfortable learning by shadowing rather than following a detailed manual, and able to pivot as priorities shift Comfortable handling sensitive client information with discretion and professionalism What We Offer Full-time, long-term role Full training and structured onboarding Ongoing coaching and real-time support from experienced leadership Paid Time Off (PTO) Paid U.S. holiday leaves Medical stipend after 3 months Opportunity to grow into expanded responsibility over time Collaborative, supportive, and people-first work environment Please submit your updated CV to apply. Only shortlisted candidates will be contacted.