Client Operations & Marketing Assistant

About Premier Choice Cleaners Premier Choice Cleaners of Arizona is a growing residential and commercial cleaning company serving the Phoenix metropolitan area. We are strengthening our administrative, marketing, and client-support systems so our owners can spend more time on growth, client relationships, business development, and long-term expansion. We are looking for a dependable Virtual Assistant who wants to become a long-term part of our team. Not someone looking for a temporary or one-time project. The ideal candidate does not have to know every system we use on day one. We value strong communication, attention to detail, good judgment, reliability, initiative, and the ability to learn. Your Schedule This position begins at 15 hours per week, three hours per working day. Required Arizona schedule: Monday: 9:00 AM–12:00 PM Arizona Time Tuesday: 11:00 AM–2:00 PM Arizona Time Wednesday: 11:00 AM–2:00 PM Arizona Time Thursday: 11:00 AM–2:00 PM Arizona Time Friday: 11:00 AM–2:00 PM Arizona Time Candidates must be able to consistently work the required schedule. Weekly hours may vary as business demand changes, and this position has the potential to grow into a full-time role as Premier Choice continues to expand. Because this schedule occurs overnight in the Philippines, candidates with previous experience successfully working U.S. overnight hours are strongly preferred. Job Duties You will begin with responsibilities that allow you to learn Premier Choice's systems, standards, services, and communication style. CRM & Follow-Up Administration Maintain accurate CRM records, organize lead and client information, track follow-up activity, identify overdue or incomplete records, and help ensure that important client and sales follow-ups do not fall through the cracks. Residential Lead Follow-Up After initial training, communicate with residential leads using approved follow-up procedures, document responses accurately, and escalate pricing questions, discount requests, complaints, or unusual situations to an owner. Past-Client Reactivation Support approved email and text campaigns designed to reconnect with past clients, track responses, update the CRM, and help move interested clients back into the booking process. Social Media Draft and schedule approved social-media content, create routine Canva graphics, maintain the content calendar, and incorporate relevant local keywords and basic social-media SEO while following Premier Choice’s brand standards. Website Content & Beginner SEO Use approved AI tools to assist with creating and editing keyword-focused website articles, including basic formatting, internal links, meta information, calls to action, and approximately two relevant images per article. Reviews Manage routine review-request outreach, track responses and testimonials, and flag negative or sensitive feedback for owner attention. Weekly Reporting Prepare a concise weekly report summarizing assigned activity, progress, outstanding follow-ups, marketing work, CRM issues, and items requiring owner attention. Customer Calls Once communication skills and policy knowledge are demonstrated, return missed calls and eventually handle routine residential inquiries while documenting conversations accurately and escalating situations that require owner judgment. Residential Booking After training, complete straightforward residential bookings according to approved pricing, service, scheduling, and escalation procedures. BookingKoala Gradually take responsibility for routine BookingKoala administration and client record updates while discounts, refunds, complaints, pricing exceptions, and higher-level decisions remain with the owners. Required Qualifications We are looking for candidates who have: Strong written English Clear and professional spoken English Strong attention to detail Excellent organization and follow-through Professional communication skills Ability to follow documented