Client Experience & Operations Assistant

I run a specialist shoulder rehabilitation consultancy helping professionals overcome long-standing shoulder pain through a structured 12-week program. As the business grows, I’m looking for a highly organised and professional Client Experience and Operations Assistant to help manage enquiries, client communication, and operational tasks. This role is important because you will often be the first point of contact for potential clients, so communication must be clear, calm, and professional. This is a remote role and intended to be a long-term position for the right person as the business continues to grow. Your main responsibility will be helping manage enquiries and keeping the operational side of the business organised. Typical tasks will include: • Responding to incoming enquiries from social media • Asking a few initial qualifying questions • Sending intake forms to potential clients • Organising leads inside our CRM system • Requesting additional information such as posture photos or MRI reports • Preparing simple lead summaries before strategy calls • Keeping the client pipeline organised • Updating our CRM as leads move through the process • Providing a simple weekly report of enquiries and leads The ideal candidate is organised, reliable, and comfortable communicating with professionals and executives. You should be confident working independently and able to follow structured processes carefully. Requirements include: • Excellent written English • Clear spoken English • Strong attention to detail • Previous experience in virtual assistance, client management, or operations support • Reliable internet connection and a quiet workspace Communication style is very important in this role. Our clients are professionals, so messages should feel: • calm • clear • professional • respectful They should never feel overly casual or rushed. Initially the role will involve 10–20 hours per week, with the potential for this to increase as the business grows. Compensation will be $700–$1,000 per month depending on experience. This is intended to be a long-term position for the right person. To apply, please complete the following steps: Record a short 2-minute Loom video introducing yourself and explaining your previous experience. Answer the following scenario in writing: A potential client sends the message: “Hi, I’ve had shoulder pain for years and nothing has worked. Can you help?” Please write the response you would send. Begin your application with the word RESET so I know you have read the full job description carefully. This is not a generic administrative role. The person hired for this position will be helping manage the client experience for a specialist consultancy and ensuring that potential clients receive clear and professional communication from the ---------- nt they first enquire about the program.