Claims Specialist III - Remote
Overview
Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.
We are seeking to fill the role of Claims Specialist III. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Responsibilities
• Prepare mortgage insurance claims on all agencies or investor - acquired properties. • Complete reconciliation of all advances to be included in the claim. • Validate all the necessary supporting documents needed for the claim. • Maintain clear records and reports for management regarding daily production. • Conduct internal department quality control audits of post claim activities. • Identify current trends that would result in additional training measures to be utilized by Supervisors. • Complete internal department quality assurance audit prior to claim submission. • Assist with updating appropriate workstations for claim payments. • Assist with post claim agency/client demands. • Follow up and track payment of filed claims. • Conduct miscellaneous research to complete daily tasks. • Conduct research for post-claim activities such as “missing documents and/or agency inquiries”. • Complete tasks queue and notate internal system accordingly. • All other duties as assigned.
Qualifications
• High School Diploma or equivalent required. • 4 - 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field. • Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process. • Strong knowledge of foreclosure process and appropriate guidelines. • LPS-MSP (Mortgage Servicing Platform) experience. • Ability to manage time and priorities.
• Ability to make sound decisions and resolve issues. • Ability to work independently and effectively meet deadlines. • Ability to communicate effectively in writing, in person, and by telephone. • Ability to use Microsoft Office applications, specifically, Excel and Word. • Ability to maintain strict confidentiality.
Total Rewards
LoanCare ’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
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Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
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Time Off: Paid holidays, vacation, and sick leave
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Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
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Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
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Employee Recognition: Programs that celebrate achievements and milestones
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Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $19.33 - $28.89 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare ®
At LoanCare , we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you’ll find:
- A culture that helps you thrive, with resources