Claims Specialist

Description

Ledgebrook is a tech-enabled E&S MGA dedicated to the wholesale distribution channel. Our mission is to provide our wholesale brokers with the fastest, easiest quoting experience while delivering best-in-class pricing and risk selection. Ledgebrook ’s guiding principle is to eliminate friction for both our wholesalers and our underwriters.

Our next-gen tech stack supports faster, risk-differentiated solutions to be crafted and delivered in response to the fast-paced needs of the E&S market. Our data-driven approach seeks to unlock more opportunities and value from every submission received, leading to a faster ‘yes’ more frequently, but may also lead to a quick ‘no’.

We are motivated and structured to move faster than traditional insurance organizations. To fully align business objectives with a long-term view that supports our culture and values, all employees will have the opportunity to participate in company ownership through equity grants. We aim to deliver a highly compelling overall employee value proposition and a total compensation package that couples equity grants with base pay and benefits offerings.

At Ledgebrook , as a unified team of company stewards, we will Care, Strive, and Thrive together!
About the Role

We are seeking an experienced Claims Specialist to join our growing operations team and play a critical role in providing superior support to claims managers; brokers and our internal Underwriting and Operations Units. As a Claims Specialist, you will play a critical role in handling PL & GL claims while helping us build a best-in-class claims operation. You'll be at the forefront of creating a trusted, transparent, and efficient claims process for our customers. We're a growing start-up reshaping the E&S space, and we're looking for someone who can combine operational rigor with empathy and adaptability. You’ll play a critical role in both delivering exceptional customer experience and supporting scalable processes as we grow.
What you’ll do
Incoming Claims Processing:

- Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution

- Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details.

- Communicate directly with insureds, brokers, and partners, maintaining clarity, professionalism, and empathy

Assistance in claims review:
- Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate.

Regulatory and Compliance:
- Maintain detailed and compliant records for audit and regulatory purposes

Business Testing:
- Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks

Collaboration and Communication:

- Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity.

- Communicate effectively with employees and 3rd parties to ensure they are supporting client initiatives.

- Provide feedback and insights to improve internal policies, tools, and customer communications

Metrics Management

- Monitoring statistical data to ensure efficient claims handling is maintained.

- Help build and refine our claims playbook, SOPs, and knowledge base from the ground up

About you

Here at Ledgebrook , we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. Some of the characteristics we hold dear are:

- A passion to deliver a world-class customer service experience to both internal and external customers.

- Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo.

- A desire to continue learning through on-the-job mentorship or formal educational/training opportunit