Claims Director, Casualty (Remote, US)
Ready for your next chapter?
Openly has redefined the insurance experience—replacing decades of complexity with clarity. We’re the insurance provider for people who expect more and the partner independent agents have been waiting for.
Building a better future for personal lines insurance requires diverse expertise and thoughtful execution. We bring together dedicated problem-solvers who are excited to challenge the status quo and do meaningful work.
What Sets Us Apart
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Technology That Delivers: We leverage cutting-edge data to modernize underwriting and deliver tailored insurance solutions.
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Superior Protection: Highly customizable coverage designed to match the unique needs of modern homeowners.
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A Seamless Experience: Frictionless workflows for independent agents and fast, human-centered care for policyholders.
Our Core Values
At Openly , our people are just as important as our product. Collaboration, communication, and work-life balance aren't just nice-to-haves—they are core to who we are. We believe a great company is built on a foundation of shared values, which is why we seek out individuals driven by integrity, empathy, teamwork, curiosity , and a healthy sense of urgency.
Diversity, Equity, & Inclusion
We embrace individuality and know that diverse teams build better products. Our commitment to inclusion across race, gender, age, religion, identity, and background drives our culture and our business forward every day.
Position Overview
Openly is seeking a visionary Claims Director to design, implement, and lead our new Auto Casualty Claims Team. Your mission will be to redefine the handling of complex casualty claims, pushing the boundaries of efficiency, fairness, and policyholder satisfaction within the industry. This role will also lead the Property Liability and Litigation team. This pivotal role reports directly to the VP of Claims.
Strategic Responsibility
You will be accountable for optimizing the entire Auto Casualty claims handling process. This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury. You will be responsible for building this critical claims process infrastructure from its very inception.
Core Responsibilities:
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Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
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Designing the foundational structure and processes for all Auto and/or Casualty claims.
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Contributing to the development of the operational strategy and vision for the Openly Claims organization.
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Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
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Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
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Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
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Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
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Providing policy and claims feedback in collaboration with the Insurance Product team.
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Representing Openly at claims industry events and forums.
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Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
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Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.
Qualifications:
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Minimum of 10 years of progressive leadership experience in p