Chuukese Video Medical Interpreter
Summary
Description
Job Summary
Equiti is seeking qualified Video Medical Interpreters to work remotely from any U.S.-based location. As a vital member of our interpretation team, you will facilitate clear, accurate, and culturally competent communication between healthcare providers and Limited English Proficient (LEP) patients. You will serve as a professional conduit for information and, when appropriate, a cultural broker to ensure full understanding. Interpreters support both healthcare and educational settings via audio and video modalities.
Essential Responsibilities
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Interpret accurately and completely between source and target language for hospitals, clinics, and other facilities nationwide.
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Ensure full comprehension by adjusting register as needed for the LEP patient.
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Maintain strict confidentiality in accordance with HIPAA and professional standards.
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Adhere to Equiti ’s quality policy and promote excellent customer service to clients and patients.
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Establish and maintain positive, professional interactions with all users.
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Act as a cultural broker when needed to clarify cultural nuances or misunderstandings.
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Demonstrate camera awareness during VRI sessions, ensuring proper posture, voice projection, and presence.
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Maintain required certifications and continue professional development.
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Adapt to changing technology, platforms, and protocols as needed.
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Participate actively in a team-oriented, fast-paced environment.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
- High School Diploma or GED required.
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Minimum 1 year of experience in remote medical interpreting (required).
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40+ hours of interpreter training (e.g., Bridging the Gap or equivalent).
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Medical interpretation certification (e.g., CMI, CHI) preferred.
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Documented fluency in English and at least one other language.
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Equal command of medical, educational, and social service terminology in both languages.
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Proven understanding of the NCIHC Code of Ethics and Standards of Practice.
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Strong customer service, interpersonal, and problem-solving skills.
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Proven ability to learn and operate proprietary and common software tools.
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Ability to adjust interpretation register appropriately.
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Demonstrated critical thinking and a teamwork mindset.
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Experience serving individuals from diverse cultural and socio-economic backgrounds.
Technical Requirements
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A HIPAA-compliant home workspace (chair, desk, privacy).
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Dedicated, high-speed wired internet (no Wi-Fi):
- Minimum Download Speed: 10 Mbps
- Minimum Upload Speed: 3 Mbps
- Latency: ≤ 100ms
- Jitter: ≤ 30ms
- Packet Loss: ≤ 1%
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Company-provided laptop computer running Windows 10+ with a minimum of 8GB RAM (no tablets or phones).
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Company-provided noise-cancelling USB-wired headset with built-in microphone (no Bluetooth/wireless).
Originally posted on Himalayas