Chief Operating Officer (COO)
About Synapticure
Founded by patients and caregivers, Synapticure is a mission-driven digital health and life sciences company transforming the care paradigm for millions of individuals and families living with neurodegenerative diseases, including Alzheimer’s, Parkinson’s, and ALS. Through our comprehensive virtual care platform, we provide nationwide, 24/7 access to expert neurologists, cutting-edge therapies, specialized genetic counseling, and wraparound care coordination. We operate as a trusted partner to providers, health plans, and ACOs, including active participation in CMS’s landmark GUIDE dementia care model.Our business is powered by a unique, dual-engine ecosystem that bridges clinical scale with groundbreaking life sciences innovation:
The CARES Engine (Clinical Operations) : The bedrock of our platform is a scalable, 50-state virtualized clinical network. We deliver high-touch, specialized neurology care directly to consumers (DTC) and through strategic B2B integrations with major health systems and payers. By managing the complex medical, behavioral, and logistical needs of both patients and their family caregivers, we improve clinical outcomes, reduce the burden on families, and lower total cost of care.
The CURES Engine (Research & Innovation) : Leveraging our deeply engaged, well-characterized national patient cohort, the CURES side partners with life science, pharma/biotech, and medical device companies to accelerate the commercialization of neurodegenerative breakthroughs. This division consists of three highly valuable, synergistic capabilities:
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Discovery-Stage Lab Services : Driven by our proprietary, cutting-edge R&D lab utilizing organoid brain-cell models for specific neurodegenerative conditions to support high-throughput drug candidate screening.
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Clinical Trial Services : Operating as a full virtual trial and study site for observational, interventional, and Expanded Access Program (EAP) studies, alongside strategic operational partnerships with traditional brick-and-mortar pharma and device/diagnostic sites.
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Real-World Evidence (RWE) Data & Analytics : Harnessing longitudinal patient journey datasets (including for pharma DTP partners) to provide deep analytical insights to research institutions and commercial developers.
The Role
We are seeking an experienced Chief Operating Officer (COO) to complete the leadership triangle of the CEO, CFO and COO. You are the ultimate executor. While the CEO focuses on the external vision, fundraising, and overarching strategy, you will own the execution of that vision.For Cares delivery, you will be a dyad partner to the VP Clinical Operations; for Cures delivery, you will partner closely with commercial, clinical operations, and R&D leaders. You will directly oversee the Engagement, Marketing, Outreach, Care Coordination, Data and Medical Assistant teams.
Your mandate is to maximize our growth marketing strategy by building world class operational workflows, ensuring operational metrics are met or exceeded at every stage in the patient funnel, and working closely with our tech and data leadership to ensure a high caliber patient, provider and partner experience. This role is also responsible for scaling our payer coverage, optimizing unit economics and helping the company scale in its growth stage.
What You Will Own (Key Responsibilities)
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Operations Performance : Focus on optimizing clinical and administrative performance, enhancing efficiency, and standardizing protocols to ensure high-quality patient care. Integration of care operations, staffing models, and financial performance to create a cohesive Cares and Cures innovations and delivery systems . Translate high-level strategy into granular operational sprints. You will build the dashboards required, define/meet the OKRs, and hold every department accountable to metrics such as Gross Margin, Customer Acquisition Cost (CAC), Time-to-First-Visit, and Patient and Caregiver NP