Case Manager
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A successful candidate will play a critical role in supporting patient access and reimbursement services, acting as a key liaison between patients, providers, payers, and internal HUB teams. The ideal candidate will demonstrate strong case management capabilities, attention to detail, and a patient-centric approach while navigating complex access and reimbursement processes.
This is your opportunity to join Inizio Engage and represent a leading biotechnology company as part of an exciting new product launch bringing innovative therapy options to patients who need them most.
Why You’ll Love Working Here
We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
- Competitive pay that recognizes your experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Company-paid holidays so you can rest, recharge, and focus on what matters most
- Recognition programs, contests, and awards that celebrate your contributions
- Continuous growth opportunities through learning, leadership development, and career advancement support
- A collaborative culture where your ideas are valued and your work makes a difference
We’re also proud to be recognized for creating an exceptional employee experience:
- Best Place to Work in BioPharma — 2022, 2023, 2025
- Certified Great Place to Work® — 2021, 2023, 2025, 2026
Learn more:
What will you be doing?
- Manage assigned patient cases from referral through therapy initiation, ensuring timely, accurate, and compliant case progression
- Conduct benefits investigations electronically or by calling the insurance company to determine coverage information, prior authorization requirements, and patient financial responsibility
- Manage the prior authorization and appeals process, including obtaining plan-specific criteria and requirements, initiating, submitting, and tracking requests, and following up with plans, patients, and HCPs as needed to ensure timely outcomes.
- Identify and facilitate patient enrollment in financial assistance programs, including copay and patient assistance programs
- Support communications with patients, healthcare providers, payers, and specialty pharmacies as needed
- Provide education on insurance coverage, access pathways, and next steps in the treatment journey when needed
- Collaborate with internal teams and external partners to ensure timely therapy initiation and adherence to service level agreements
- Document all case activity accurately within HUB systems in compliance with SOPs and regulatory requirements
- Monitor case progress and escalate complex reimbursement issues as needed
- Response to incoming calls from patients/caregivers and prescriber’s offices and addressing or routing calls as needed
- Support leadership with tracking and resolving escalations
- Support quality initiatives, audits, and continuous process improvement efforts
- Ensure compliance with HIPAA, privacy, and regulatory standards at all times
What do you need for this position?
- Bachelor’s Degree or equivalent experience preferred
- Experience in patient access, HUB services, reimbursement support, specialty pharmacy, or healthcare case management preferred
- Working knowledge of benefits investigation, prior authorization, appeals, and patient assistance programs
- Strong communication and interpersonal skills with a patient-focused approach
- Ability to manage a high volume of cases in a fast-paced environment while meeting service level expectations
- Proficiency with CRM systems and Microsoft Office ap