Call Center Manager for a Healthcare Services in US (Home Based Full Time)
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📍 United States
📅 Posted 2026-08-06 · via Himalayas
🏷 Call-Center-Management,Healthcare-Operations,Contact-Center-Management,Performance-Management,Remote-Call-Center-Manager,Healthcare-Call-Center-Management
Apply on original site ↗Category: Health Care Industry
Location: McAllen Texas United States
- Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
- Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
- Weekly client-facing performance reports and live Zoom calls with US clients
- Agent discipline: attendance, adherence, PIPs, and firing when needed
- Working directly with our trainer/QA lead to close gaps you see in the data
Details
Originally posted on Himalayas