Call Center Agent

- 5.5 days a week

- Mon-Fri 9am-6pm

- Half day on Saturday or Sunday (WFH)

Benefits:

- Medical and Dental benefits

- Employee discount

- 14 days of Annual Leave

Supplemental Pay:

- Commission pay

- Performance bonus

Responsibilities:

- MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.

- Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.

- Manage a large amount of queries in a fast-paced workplace.

- Book patients in the clinic.

- Utilization of the Clinical Management System

- Providing customers with information about dental procedures.

- Establish trusting relationships through open and interactive conversation.

- Identify and assess patient requirements to ensure satisfaction.

- Greet customers and understand their problem or purpose for contacting.

- Collaborate with the customer service manager to guarantee effective service delivery.

- Generate basic reports on patient bookings and follow-up.

Originally posted on Himalayas