Business Operations Manager
Business Operations Manager
We are looking for a highly organized and proactive Business Operations Manager to oversee day-to-day operations, coordinate cross-functional teams, drive business growth initiatives, and support the company's strategic objectives.
This role combines operations management, project coordination, partnership development, affiliate management, competitive intelligence, marketing support, and AI-driven process improvement.
The ideal candidate is hands-on, data-driven, resourceful, and able to take ownership of multiple projects simultaneously.
Key Responsibilities
Operations Management
- Oversee daily business operations and ensure smooth execution across departments.
- Coordinate internal teams including Support, Marketing, Development, Design, and Risk.
- Monitor operational performance and identify areas for improvement.
- Implement and optimize internal processes and workflows.
- Track and report key business metrics.
Project Management
- Coordinate and monitor ongoing projects.
- Ensure tasks are delivered on time and according to priorities.
- Work closely with developers and designers on website and product improvements.
- Maintain project documentation and timelines.
Affiliate & Partnership Management
- Identify, recruit, and onboard new affiliates and partners.
- Build relationships with influencers, trading communities, and industry partners.
- Monitor affiliate performance and propose optimization strategies.
- Support partnership negotiations and follow-ups.
Website & Conversion Optimization
- Coordinate website updates and improvements.
- Monitor user experience and conversion performance.
- Identify opportunities to increase lead generation and sales.
- Report bugs and follow up on fixes.
Competitive Intelligence
- Monitor competitors, industry trends, promotions, and product launches.
- Analyze competitor offers, pricing, affiliate programs, and marketing strategies.
- Prepare regular competitor analysis reports.
- Recommend actions and improvements based on market intelligence.
Marketing Support
- Propose and coordinate marketing initiatives.
- Generate ideas for campaigns, promotions, and customer retention.
- Assist with email marketing strategies and automation workflows.
- Monitor campaign performance and provide recommendations.
AI & Automation
- Identify opportunities to automate repetitive tasks.
- Implement AI tools to improve efficiency and productivity.
- Support the creation of AI-driven workflows for reporting, support, marketing, and research.
- Stay informed about emerging AI tools and trends.
Reporting
Prepare weekly reports covering:
- Business performance
- Operations updates
- Affiliate performance
- Marketing initiatives
- Competitor insights
- Project status
- AI and automation improvements
Required
- Strong organizational and project management skills.
- Excellent written and spoken English.
- Experience managing multiple projects simultaneously.
- Strong analytical and problem-solving abilities.
- Familiarity with digital marketing and affiliate marketing.
- Experience using AI tools such as ChatGPT, Claude, Perplexity, or similar platforms.
- Comfortable working in a fast-paced environment.
- Proactive mindset and strong attention to detail.
Preferred
- Experience in trading, fintech, prop firms, crypto, or online financial services.
- Experience with CRM systems, automation tools, and analytics platforms.
- Understanding of conversion optimization and email marketing.
Success Metrics
- Operational efficiency improvements.
- Project delivery and execution.
- Affiliate growth and partner acquisition.
- Website conversion improvements.
- Quality of competitive intelligence reports.
- Successful implementation of AI and automation initiatives.
- Overall contribution to business growth.
We are a fast-growing international fintech group operating multiple businesses across global markets. O