Business Operations & Growth Virtual Assistant for a Food Business in Canada (Ho

Category: Food Industry

Location: Mississauga Ontario Canada

Customer Service

- Monitor and organize email inboxes.

- Respond to customer inquiries using approved templates.

- Follow up with customers after deliveries.

- Process customer feedback and testimonials.

- Track customer issues until resolved.

Administrative Support

- Maintain Google Drive and organize business documents.

- Prepare weekly reports and dashboards.

- Create and update spreadsheets.

- Maintain Standard Operating Procedures (SOPs).

- Schedule meetings and reminders.

- E-commerce & Order Management

- Manage Shopify orders and subscriptions.

- Prepare production and order summary sheets.

- Track subscription renewals.

- Assist with delivery paperwork.

- Maintain an accurate customer database.

Marketing & Brand Support

- Monitor online customer reviews and prepare response drafts.

- Schedule social media content.

- Update menus, marketing materials, and promotional assets.

- Maintain a catering and customer inquiry tracker.

Sales & Business Development

- Research corporate catering and business opportunities.

- Send outreach emails using approved templates.

- Maintain CRM and lead tracking.

- Schedule social media posts.

- Assist with email marketing campaigns.

Reporting

- Prepare a weekly executive dashboard including:

- Sales

- Orders

- New customers

- Subscription growth

- Business development leads

- Customer feedback

- Outstanding action items

Details
Originally posted on Himalayas