Business Operations Assistant

job description This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment. Working within SmartPA ’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance. Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders. You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders. This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting. key responsibilities and skills Core Business Support & Workflow Delivery - Working within a small team, collaborating on the end-to-end delivery of business assignments. - Prioritising and organising workload across multiple tasks and workstreams. - Tracking progress against SLAs and KPIs using digital tools. - Maintaining accurate documentation and ensuring quality standards are met. - Using systems, platforms, and digital tools to deliver work efficiently. - Collaborating with team members to ensure consistent, high-quality output. Data Operations - Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation. - Processing, cleaning, and validating raw data using spreadsheets and digital tools. - Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM). - Translating raw data into clear, visually compelling, and actionable insights. - Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards. - Supporting the development and maintenance of communication assets, reporting templates, and data definitions. - Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle. Stakeholder Communication - Providing updates to stakeholders on project progress, outputs, and dashboard findings. - Working with stakeholders to understand reporting needs, communication requirements, and KPIs. - Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences. - Supporting issue resolution, service quality, and continuous improvement initiatives. skills We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. Essential - Proven experience in administration, business operations, data entry, content management, or operational support roles. - Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables. - Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio). - A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards. - Excellent written and verbal communication skills with the ability to simplify complex information. - Confidence working with multiple systems, software, and platforms in a tech-enabled environment. Desirable While not essential, the following would be advantageous: - St