Business Development & Customer Success Representative

No problem — here's a clean, copy-paste-ready version you can paste directly into a platform: Business Development & Customer Success Representative Location: Philippines (Remote) Type: Full-time Reports to: CMO, Australia Market: Australia & New Zealand Industry: Cybersecurity | SaaS | Technology About the Role Cybersecurity is one of the most important challenges facing businesses today. At Tautsec, we're building an ambitious Australian cybersecurity company with a simple goal: help businesses become more secure, resilient and better prepared for the threats they face. We're looking for a Business Development & Customer Success Representative, based in the Philippines, to own the full front-end of the customer journey — from the very first conversation with a prospect, through to helping them get fully set up and confident using CyberPilot, our platform, once they've signed on. This is a dual-focus role for someone who wants to build relationships, not just book meetings — equally comfortable opening a new conversation with a prospect and making sure an existing customer feels genuinely looked after. The Role Your mission has two halves. On the front end, you'll create high-quality sales conversations and build qualified pipeline for our commercial team — through your own outbound research as well as by qualifying inbound leads from our marketing, events and tradeshow activity. On the back end, once a deal closes, you'll take ownership of onboarding — making sure new customers are set up, scheduled, trained and confident using CyberPilot from day one. You'll work across multiple channels — email , phone, LinkedIn, video calls and CyberPilot itself — and you'll be one of the few people at Tautsec with visibility across the entire customer lifecycle: from first hello to fully onboarded. Part One: Business Development Create the conversations that build our pipeline — across both outbound and inbound. Outbound: you'll do your own research and proactively go find opportunities. Research target companies across ANZ and identify where cybersecurity is a genuine business priority. Build and maintain high-quality prospect lists and identify key decision-makers. Run confident outbound calls, personalised email campaigns and LinkedIn outreach. Ask thoughtful discovery questions to understand a prospect's priorities, risks and buying triggers. Inbound: you'll follow up and qualify leads generated by our marketing engine. Respond quickly to leads generated through digital marketing campaigns, webinars, events and tradeshows. Qualify inbound interest with the same rigour as outbound — understanding real intent, timing and fit before it goes to the sales team. Work closely with marketing to understand campaign context, so your follow-up feels informed, not generic. Across both channels, your job is the same: qualify opportunities and hand the sales team clear context — not just a booking. Support outbound campaigns, ABM initiatives, webinars and demand-gen programs. Part Two: Customer Success & Onboarding Once a customer signs, you become their trusted guide to getting real value from CyberPilot — and their advocate inside Tautsec. Own the handover from sales to onboarding, and be the new customer's first point of contact after they sign. Schedule and run structured onboarding calls, walking customers through setup and getting them fully live on CyberPilot. Build a simple success plan for each new customer — clear onboarding milestones, timelines and what "live and confident" looks like for them. Become a product SME on CyberPilot's core features, so you can answer setup and usage questions confidently without always escalating. Run proactive check-ins and light-touch health checks during the first 30–90 days to confirm the customer is actually using CyberPilot, not just signed up to it. Coordinate onboarding timelines and keep customers, and internal teams, on track to go-live. Troubleshoot basic setup