Business Analyst
Company Overview
At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Control Room Solutions provide the backbone for emergency response in the UK & Europe. Our applications help 999 operators respond to calls from the public and dispatch out nearby responders, enabling the right response when every second counts.
As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. We are building new products to increase the safety and efficiency of emergency response agencies, and shaping the way we interact with those agencies, to ultimately help our customers save lives.
Job Description
This role is primarily remote with travel to our offices and customer sites.
This position is within the Guardian Deployment Team. The role of the Business Analyst, with specific experience of Emergency Services Control Room operations, is to facilitate the deployment of a Motorola Solutions Control Room Solution (Guardian Suite) to a strategic customer, or potentially a number of customers.
The role is remote based with frequent travel to their strategic customers and occasional visits to our Motorola Solutions offices. We estimate that there is an up to 50% travel requirement. At specific events such as customer Go Live there will be a requirement to work outside of usual business hours and be on site for up to 5 days at a time.
The post holder will be part of a Guardian deployment team appointed to a project of strategic importance to the company. They will be asked to support the deployment to a number of customers by engaging directly with end-users as well as other stakeholders in the agency to identify how to use and how Guardian fits into their agency workflow and/or help them amend their workflow to support usage of Guardian.
The Principal role (accountability) of the Business Analyst is to establish an operational relationship with the designated project and operational personnel of the assigned multiple customers, typically Police, Fire and Rescue, or other Emergency Services. Working with the customer to develop and maintain the documentation relating to business benefits realisation. The Business Analyst is responsible for the satisfaction of the customer.
Typical activities of a Business Analyst will include:
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Being the operational process subject matter expert for the customers.
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Completion of requirement gap analysis during the pre-contract phase or within contract change processes. Delivering a RAG status for any functional requirements for use within integration or software development.
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The Business Analyst will be the deployment teams Principal contact for the Engineering and Product team tracking progress of software development.
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Capturing and documenting customer requirements and acceptance criteria with clarity of what is being delivered within the deployment and then within live service
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Capturing and documenting supplier requirements to ensure these meet the customer expectations and that any gap analysis of the supplier products are identified early and a roadmap for development is managed with that supplier product team
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Completion of training needs analysis with their customers and ensuring the customer has clarity on the training offered under the contract.
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Delivery of train the trainer courses, facilitate any supplier training courses and support the customer with delivery of end user training courses
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Support the test eve