Brokerage Operations Associate II - New Accounts Principal

Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.Our Team Members: We re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!We re searching for passionate individuals eager to contribute to Alpaca s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.Your Role: As a New Accounts Principal on Alpaca s New Accounts team, you will work across accounts operations at the principal level — day-to-day lifecycle work, owned programs, compliance cleanup, escalated issues, and principal review responsibilities. That includes our most complex work: entity accounts (domestic and foreign), correspondent partners, and institutional relationships — but it is not limited to those areas. Alpaca does not yet touch every partner and account the way we need to; this role expands principal coverage across the function. You will work closely with the New Accounts Principal Manager — the team s other registered Principal — and with the Director of Operations, applying principal-level judgment across onboarding, maintenance, compliance cleanup, and escalated account issues, with depth in entity and institutional accounts where the team needs it most. Active Series 7 and Series 24 registrations are required. You will own defined operational programs and recurring project work across the broader accounts function while supporting supervisory coverage as priorities shift. In practice, your day to day follows incoming account volumes or other priorities, owned programs, escalations, and deep spreadsheet and data analysis work — you interpret what needs attention and drive it to resolution. The New Accounts team is 100% distributed and remote. This role reports to the Director of Operations. Things You Get To Do: Review, prepare, and resolve complex account work; coordinate with the New Accounts Principal Manager on sensitive approvals and escalations Process and support day-to-day accounts workflow — onboarding, maintenance, and routine lifecycle changes that keep accounts accurate and in good standing Take on complex entity account work — domestic and foreign — including KYB, ownership structures, enhanced due diligence, and complex account setups Support correspondent, institutional, and high-touch B2B partners on account onboarding, updates, and escalations Develop and execute offboarding lifecycle processes such as estates and escheatment or abandoned property operations   Execute monthly statement and trade confirmation reviews Lead legacy cleanup and data hygiene projects to support CIP compliance — query databases to scope issues, work through spreadsheets and exports to batch remediation and drive resoluti