BPM/UX/AI Workflow Specialist
We are seeking an experienced BPM / UX / AI Workflow Specialist to shape business processes, user interactions, workflow behavior, and governed AI-enabled reporting concepts for an enterprise Pega-based modernization effort within the Department of Veterans Affairs. The position is grounded in process and user-centered design; it does not require the candidate to be a data scientist or model developer. The role works across stakeholders, analysts, architects, developers, testers, and trainers to create practical, accessible, traceable, and configurable workflows.
DUTIES AND RESPONSIBILITIES:
- Facilitate discovery and design sessions to understand current operations, pain points, policy constraints, user roles, and desired outcomes.
- Develop and maintain current-state and future-state process models, workflow diagrams, use-case inputs, user journeys, personas, and role-based interaction flows.
- Apply BPMN, human-centered design, and workflow-simplification techniques across planning, budgeting, execution, acquisition, approvals, reporting, and compliance processes.
- Collaborate with business analysts and Product Owners to translate process and usability findings into user stories, acceptance criteria, prototypes, and backlog priorities.
- Work with Pega architects and developers to ensure proposed workflows can be delivered through configuration-first, reusable, and maintainable patterns.
- Review navigation, screen flows, content organization, forms, error handling, and in-application guidance for usability and accessibility.
- Define AI-assisted reporting and workflow use cases, including template logic, data-selection needs, review points, explanations, citations, and human-in-the-loop controls.
- Identify opportunities for workflow automation, checklist automation, standardization, and removal of unnecessary handoffs or offline workarounds.
- Support sprint demonstrations, usability reviews, test planning, UAT, and resolution of process- or experience-related defects.
- Provide role, workflow, and job-impact inputs to training, communications, and change-management activities.
KNOWLEDGE AND SKILLS REQUIRED:
- 5+ years of experience in business process management, workflow analysis, UX analysis, human-centered design, business analysis, or process improvement for software delivery.
- Experience documenting current-state and future-state processes, user journeys, roles, decisions, exceptions, and system interactions.
- Working knowledge of BPMN 2.0 or comparable process-modeling practices and tools.
- Practical understanding of usability, accessibility, role-based workflows, stakeholder validation, and iterative design.
- Ability to translate complex business processes into clear workflow requirements, prototypes, user stories, and acceptance criteria.
- Working familiarity with AI-assisted reporting, natural-language generation, automation, or decision-support concepts; deep model-development experience is not required.
- Strong facilitation, analytical, visual-communication, documentation, and stakeholder-engagement skills.
- Experience working with Agile product teams in a remote, client-facing environment.
KNOWLEDGE AND SKILLS DESIRED:
- Experience in Federal, financial, acquisition, health, or another regulated business environment; direct VA experience is optional.
- Exposure to Pega, Appian, Salesforce, or another workflow/case-management platform.
- Experience with tools such as Visio, Lucidchart, Figma, Miro, or comparable modeling and prototyping tools.
- Working knowledge of Section 508/WCAG, ethical AI, explainability, RPA, or configurable report-generation concepts.
- BPM, UX, HCD, Agile, Lean Six Sigma, or process-improvement certification is preferred, but not required.
EDUCATION:
- Bachelor’s degree in Business Administration, Information Systems, Human-Computer Interaction, Design, Computer Science, Engineering, or a related discipline, or an equivalent combination of educat