Bodily Injury/Credit Hire Claims Adjuster, UK
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Who you are
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
- Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti status quo. You don't just wish things were done differently, you act on it.
- Communicative. (we'd love to know what this means to you)
- And did we mention, you have a sense of humor. Claims are hard enough as it is.
What you'll do
- Reporting to the Team Lead, you will manage your own portfolio of credit hire and bodily injury claims across a mix of commercial motor accounts
- Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling
- Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery
- Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement
- Ensure your handling of claims meets client and customer expectations at every stage of the claims process
- Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner
- Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines
- Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling
- Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development
- Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio
Qualifications
- 3+ years of experience in insurance claims handling, with exposure to motor claims preferred
- Hands-on experience in personal injury and/or credit hire claims, with a working knowledge of GTA and commercial credit hire agreements
- Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling
- Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling
- Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead
- Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail
- High standards of integrity and ethics when handlin