Billing Specialist
Our US Partner Client is the leading SaaS-based Warehouse Management System and is at the forefront of the e-commerce fulfillment sector's explosive growth. Our innovative systems, built on a robust API platform, offer infinite connectivity, creative implementations, and limitless scalability. We are renowned for our developer community, which is integral to our growth trajectory.
As a Billing Specialist within our Customer Success Team, you will play a pivotal role in maintaining the financial health of our customer relationships.
This is a full-time role , on a US shift and on a Work From Home work set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
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Monitor Late Payments: Track overdue accounts and provide weekly updates to the accounting and leadership teams on payment statuses.
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Manage Payment Expectations: Work with customers to align on payment timelines to ensure accurate financial forecasting.
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Document payment agreements: Document and manage all payment agreements in Salesforce and other relevant company systems
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Oversee Biweekly Interruptions: Manage customer and internal communications regarding service interruptions for delinquent accounts.
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Collaborate with CSM, Accounting, and Internal Teams: Collaborate with various internal teams to address account-related concerns
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Collections: Follow up on overdue payments and work with accounting to negotiate payment terms.
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Financial Reporting: Prepare weekly reports on past due billing activity
QUALIFICATIONS:
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Bachelor's degree in finance, accounting, or related field
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At least 3 years prior experience in billing, accounts receivable, or finance is desirable
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Proficiency in billing software, accounting software, such as SaaSOptics or Maxio and Salesforce (preferred).
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Strong analytical skills with the ability to resolve billing issues effectively
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Strong oral and written communication skills
Originally posted on Himalayas