Billing Manager
Job Description
Role Overview
Stride, Inc is seeking an experienced, high-impact leader who consistently delivers strong execution to lead Billing Operations for a key line of business. This role is responsible for ensuring accurate, timely billing processes while driving operational consistency, clear communication, and continuous improvement initiatives.
The ideal candidate brings a proactive, solutions-oriented approach to managing workflows, developing the team, and partnering cross-functionally to deliver reliable, high-quality outcomes.
Key Responsibilities
Operational Management
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Lead day-to-day billing operations, ensuring accurate and timely completion of all deliverables
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Oversee billing cycles, reconciliations, and month-end activities in alignment with accounting standards and policies
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Ensure A/R activity is properly recorded and supports accurate financial reporting and adherence to SOX compliance requirements
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Apply strong expertise in accounting standards as a critical foundation for maintaining accurate, compliant, and reliable billing processes
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Navigate potential out-of-cycle processing by partnering with business partners and guiding the team for successful execution
Communication & Collaboration
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Provide regular updates on priorities, progress, and potential risks to leadership and stakeholders
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Partner closely with Finance, Accounting, and business teams to ensure alignment and smooth execution
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Promote clear communication within the team, ensuring staff understand expectations, priorities, and timelines
Quality & Process Improvement
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Support consistent, high-quality deliverables through effective review processes and attention to detail
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Identify opportunities to improve workflows, enhance efficiency, and strengthen controls
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Encourage a proactive approach to problem-solving and continuous improvement
Planning & Execution
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Help establish clear plans and priorities to support timely delivery of team responsibilities
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Monitor progress and address potential delays in a thoughtful and solutions-oriented way
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Balance multiple priorities while maintaining overall operational consistency
Analysis & Issue Resolution
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Perform complex analysis of billing and operational data to identify trends, mitigate risks, and uncover opportunities for optimization
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Lead issue resolution through data-driven insights, thorough investigation, and cross-functional collaboration
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Deliver concise, insight-driven reporting that translates analysis into meaningful business actions and strategic direction
Team Leadership
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Supervise and support team members through regular feedback, coaching, and performance discussions
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Foster a positive, accountable team environment focused on collaboration and development
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Help build team capability and confidence in managing responsibilities independently
Compliance & Controls
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Ensure adherence to internal policies, SOX controls, and audit requirements ensuring successful walkthroughs and timely responses
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Proactively identify potential issues for remediation and ensure no repeat remediation issues
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Support ongoing review and enhancement of internal processes and controls
Qualifications
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5+ years of Billing, Accounts Receivable, or accounting operations management experience
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Solid understanding of accounting principles and financial processes
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Strong organizational, communication, and problem-solving skills
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Demonstrated ability to manage priorities and work collaboratively across teams
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Experience leading or mentoring team members
Leadership Profile
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A dependable and thoughtful leader who takes ownership of responsibilities
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Clear and professional communicator who keeps others informed and aligned
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Detail-oriented with a focus on accuracy and follow-through
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Proactive mindset with a continuous improvemen