Billing & Insurance Claims Assistant
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Full-Time | Independent Contractor
Position Overview
We are seeking a detail-oriented Billing & Insurance Claims Assistant to support U.S.-based medical practices with end-to-end insurance billing processes. This role is primarily focused on claims management, corrected claims, and appeals , working closely with internal billing teams and insurance providers.
The position is billing-focused and does not involve front desk responsibilities or appointment scheduling. Patient communication is limited to insurance-related matters only.
Current Scope of the Role
The Billing & Insurance Claims Assistant is responsible for managing billing workflows independently after training, following established procedures and coordinating with internal billing leads when necessary.
Key Responsibilities
- Handle the full billing process up to claim submission .
- Prepare and submit corrected claims when errors are identified.
- Manage appeals , including:
- Online submissions
- Manual or mail-based appeals when required
- Communicate with U.S. insurance companies to resolve claim issues, denials, or process changes.
- Communicate with patients only for insurance-related matters (e.g., missing information, coordination with payer requirements).
- Work with multiple insurance companies , adapting to different billing rules and processes.
- Maintain accurate documentation and updates within billing systems and shared records.
- Follow internal workflows and documentation provided by the client and MyVA Support.
What This Role Does NOT Include
- Appointment scheduling
- Front desk or receptionist duties
- Answering inbound calls or general customer service
Skills & Experience Gained in This Role
- Practical experience with diagnostic and CPT billing codes .
- Exposure to 4–5 different U.S. insurance companies and their billing processes.
- Hands-on experience managing claim lifecycle, from submission to resolution.
- Ability to work independently after structured training and shadowing.
Challenges You May Encounter
- Adjusting to process changes from insurance companies that may affect claim timelines.
- Working within a multi-layer communication structure , requiring coordination with internal team members for escalations or approvals.
Requirements
- Proven experience in U.S. medical billing and insurance claims .
- Hands-on experience with corrected claims and appeals .
- Familiarity with CPT and diagnostic codes.
- Experience communicating with U.S. insurance providers.
- English level: B2 or higher (reading, writing, and speaking).
- Strong attention to detail and ability to work independently after training.
- Comfortable following documented procedures and workflows.
Nice to Have
- Experience working remotely with U.S.-based medical practices.
- Familiarity with EMRs or U.S. billing platforms.
- Willingness to expand responsibilities over time.
Benefits
Growth & Development Opportunities
- Continued exposure to additional insurance companies and more complex billing scenarios.
- Opportunity to deepen expertise across all payer processes.
- Based on performance and business needs, the role may gradually evolve to include limited patient phone interactions strictly related to billing and insurance matters.
- Periodic performance reviews focused on accuracy, efficiency, and compliance.
Work Conditions
- Remote position (LATAM-based candidates only)
-
Full-time availability aligned with U.S. business hours
- Independent Contractor role (contractor is responsible for local taxes and statutory contributions)
- $850 USD Monthly
Originally posted on Himalayas