Billing & Accounts Receivable Specialist (Restoration & Insurance) | Xactimate Preferred | Full-Time Remote

Overview: We are a US-based restoration company seeking a detail-oriented Billing and Accounts Receivable Specialist to support our daily billing operations, insurance documentation, and revenue tracking across four territories in Ohio. This role is critical to ensuring work completed in the field is properly documented, invoiced, and followed through for payment. You will work closely with internal teams and insurance workflows to ensure every invoice is accurate, complete, and aligned with insurance payer requirements. Xactimate and XactAnalysis experience is a strong advantage, but not required. We are looking for someone who is coachable, a quick learner, and able to adapt to internal systems. Company: CRDN of Dayton, Ohio – Restoration Services ---------- CRDN is a nationally recognized US company specializing in textile, electronics, and contents restoration after fire, water, smoke, and property damage. CRDN of Dayton serves four territories: Sidney, Urbana, Springfield, and Greater Dayton, Ohio. We work directly with insurance carriers and homeowners to deliver high-quality restoration and accurate billing. Location: Remote – Philippines Schedule: Full-Time | US Business Hours | Monday to Friday, 8:00 AM to 4:30 PM Eastern Standard Time About the Role: You will be responsible for managing the full billing and accounts receivable cycle tied to restoration projects. This includes preparing and submitting estimates and invoices to insurance companies, following up on outstanding payments, and ensuring all billing meets payer requirements. You will work with: - Insurance estimates and invoices - Xactimate and XactAnalysis scopes and documentation - Program rules, billing codes, and ancillary charges - Internal team updates and project notes - Insurance-related billing workflows and follow-up - Homeowner communication at key billing milestones - Invoice tracking, spreadsheets, and monthly reporting Key Responsibilities: - Prepare and submit accurate estimates and invoices to insurance companies on time - Ensure all submissions meet the specific billing requirements of each insurance payer - Apply correct billing codes and calculate ancillary charges per program rules and guidelines - Build initial estimates based on scope of work using Xactimate or XactAnalysis (training provided) - Review inventory and communicate with the internal team regarding production and billing status - Proactively follow up with insurance companies on submitted claims and outstanding payment issues - Contact homeowners at key points in the billing and adjustment process - Track, compare, and upload billing data as required - Maintain updated spreadsheets and dashboards for weekly and monthly ownership reporting - Assist with other billing, collections, and administrative duties as assigned Important: Accuracy and Follow-Through Matter This role requires more than just creating invoices. You must be comfortable with: - Reviewing documentation before billing to ensure nothing is missed or underbilled - Following up consistently on unpaid or pending insurance claims - Maintaining organized and audit-ready billing records - Applying cost-effectiveness principles across all billing submissions - Understanding that billing accuracy directly impacts company revenue Required Experience: - Minimum 2 to 3 years experience in billing, accounts receivable, or accounting support - Experience with insurance invoicing and accounts receivable tracking - Proficient in Microsoft Office including Excel, Word, and Outlook - Strong attention to detail and organizational skills - Ability to work independently and meet deadlines without supervision - Strong written and verbal English communication skills Preferred Experience (Strong Advantage): - Experience with Xactimate, XactAnalysis, or insurance estimating workflows - Background in restoration, construction, or insurance-related billing roles - Familiarity with US