Bilingual Virtual Dental Receptionist / Front Office Admin Assistant - OR

We are looking for a Virtual Dental Receptionist / Front Office Administrative Assistant to support an established U.S. dental practice.
This is a highly patient-facing role focused on phones, scheduling, insurance, and day-to-day dental front-office support. The ideal candidate will feel like a true extension of the practice's in-house team—not like a call center representative.
You should be warm, bubbly, professional, and patient , with the ability to communicate confidently with patients and remain calm and empathetic when handling demanding or frustrated individuals.
This is a long-term opportunity for someone who wants to become a trusted member of the dental practice and help reduce the administrative workload for the in-office team.
Key Responsibilities
- Handle high-volume inbound and outbound patient calls , including scheduling, general questions, follow-ups, and message-taking.
- Schedule new and existing patients , including confirmations, rescheduling, recalls, and reactivation of inactive patients.
- Provide a warm, professional, and patient-focused experience during every interaction.
- Handle difficult or frustrated patients calmly and professionally, escalating issues when appropriate.
- Verify dental insurance eligibility and benefits , including coverage, deductibles, annual maximums, limitations, and other relevant benefits.
- Assist with prior authorizations and pre-treatment estimates , including gathering documentation, following up with insurance carriers, and tracking requests.
- Maintain accurate patient records in Eaglesoft , including demographics, insurance information, notes, and documentation.
- Keep patient information and administrative records accurate and up to date.
- Provide general front-office administrative support to help reduce the workload of the in-office team.
- Communicate effectively with the dental team regarding patient needs, scheduling issues, insurance questions, and follow-ups.

You should be:
- ☎️ Confident on the phone
- 😊 Warm, friendly, and personable
- 🦷 Experienced in U.S. dental front-office operations
- 🧾 Knowledgeable about dental insurance
- 🧘 Calm under pressure
- 💬 An excellent communicator
- 🔎 Detail-oriented and organized
- 🤝 Patient-focused and team-oriented
- 💻 Comfortable working remotely and independently

Requirements
Required Qualifications
- 2+ years of U.S.-based dental practice experience.
- Previous experience as a Dental Receptionist, Front Desk Coordinator, Patient Coordinator, or similar dental front-office role.
- Bilingual English/Spanish is required.
- Female candidates preferred.
- Strong experience handling inbound and outbound phone calls .
- Hands-on experience with dental appointment scheduling .
- Experience verifying dental insurance eligibility and benefits .
- Experience with prior authorizations and/or pre-treatment estimates .
- Excellent spoken English with a professional, friendly, and confident phone presence.
- Strong customer service and communication skills.
- Ability to remain calm, patient, and professional when dealing with demanding or frustrated patients.
- Strong attention to detail and ability to accurately document patient and insurance information.
- Ability to work independently in a remote environment while maintaining reliable communication with the dental team.

Strongly Preferred Qualifications
- Experience using Eaglesoft .
- Patient recall and reactivation experience.
- Experience working in a busy, multi-provider dental practice .
- Previous experience as a Virtual Dental Assistant (VDA/VMA) .
- Experience handling a high volume of calls and patient interactions.
- Experience supporting U.S. dental insurance processes.

Why Join Us?
- Fully remote position supporting an established U.S. dental practice.
- Opportunity for a long-term position with a stable practice.
- Patient-facing role where your communication and dental experience make a direct impact.
- Opportunity to become a trus