Bilingual Representative (English - Spanish Speaker)

WHAT YOU'LL OWN

- Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries

- Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility

- Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language

- Coordinate with attorneys and law firms to collect required documentation and case updates

- Assess case eligibility and route to the appropriate funding team for review and approval

- Maintain accurate, detailed records of every client interaction and case progression

- Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams

- Uphold data privacy, compliance standards, and professionalism at every touchpoint

WHO YOU ARE

- 3+ years of experience in a customer service, call center, or client-facing role (Required)

- Fluent in both English and Spanish — written and verbal (Required)

- Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus

- A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds

- Patient and composed — especially when clients are in vulnerable or high-stress situations

- Detail-oriented and accurate when handling sensitive legal and financial information

- Comfortable managing multiple cases simultaneously with consistent follow-through

- Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

- Full-time remote work with a complete WFH support program

- Maxicare HMO + PhilHealth coverage

- SIL, PTO, and a special birthday leave

- Paid vacation leave

- Zero-interest employee loan program

- Performance bonuses and merit-based recognition

- Monthly Gen Pow-Wows and team engagement events with prizes

- Arvios Leadership Development Academy and workshop programs

- Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable internet connection with at least 100 Mbps postpaid

- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

- Noise-Cancelling Headset

- Dual Monitor is mandatory

- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas